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Legal Policy Operations Process & Policy Specialist

Company: TikTok
Location: Los Angeles
Posted on: November 22, 2021

Job Description:


TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

As a member of the Legal Policy Operations (LPO), you will be integral in ensuring that TikTok is a safe and trustworthy place for our community. LPO is responsible for balancing corporate compliance responsibilities with the appropriate operational safeguards to protect our users' intellectual property, privacy, and wellbeing rights. Within and across each vertical, we work together to develop efficient workflows that mitigate legal risk. We are here to strike a scalable balance between what the law requires and what is operationally feasible to protect our users. We are here to help all our Safety organization and wider company colleagues ensure that we are sustaining an equitable platform that inspires creativity across all markets. Our team is a group of specialists covering Privacy, Intellectual Property & Identity, Law Enforcement Response, and Legal Investigations (Violent Extremism and Child Safety)

As a Legal Policy Ops Process & Policy Specialist, you will become an expert in the function of law enforcement, emergency response, child safety, privacy, intellectual property and user feedback. In addition, you will be able to understand the impact of technology, media, and cultural trends. You will be part of a global team, ensuring that our policies and processes safeguard the safety of our users and platforms regionally. The position will require someone with an ability to influence change across levels and cultures. You must be able to successfully deliver concurrent projects and priorities, by taking action from the strategic level down to project details.

This position will be full-time and will be based in our Los Angeles, CA location.

- Craft policies and processes with global insights and with a focus on law enforcement response, emergency response and child safety
- Act as the policy and process escalation point of contact, align all stakeholders on policy positions in the event of sensitive escalations
- Streamline the implementation of policies and processes, working closely with the rest of the operational team as well as other Trust & Safety functions
- Identify opportunities for improvement in our current processes, in particular, working with the operational teams
- Represent the function in large scale law enforcement response, emergency response and child safety projects touching on policy and process implementation
- Work closely with the operational manager, program manager, operational team to ensure clear process logic of each workflow segment
- Prepare process explanation documents for each workflow segment, ensuring cognition unity
- Collect feedback, evaluate improvement suggestions and execute policy and process improvement projects


Basic Qualifications:
- 3+ years of relevant experience in law enforcement response, emergency response, child safety operations or Trust & Safety operations
- Demonstrated experience with policy and process development in a complex global environment
- Excellent oral and written communications with the ability to translate complex challenges into simple and clear language and persuade between multiple levels
- Has experience in a work environment with sensitive content that includes child exploitation, graphic violence, self-injury and suicide and other content which may be considered offensive or disturbing
- Demonstrated operational excellence on a team that evaluates risk, threats, and user data privacy in the world centered around time-critical emergency and child safety escalations

Preferred Qualifications:
- Experience working in tech or entertainment industry.
- Experience working in a start-up, or forming new teams in established companies.
- Fluent in English and at least one other language

EEO/D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at

Keywords: TikTok, Los Angeles , Legal Policy Operations Process & Policy Specialist, Legal , Los Angeles, California

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