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Payment and Forms Technical Assistant

Company: Liberty Mutual Insurance
Location: Glendale
Posted on: May 27, 2019

Job Description:

Advance your career at Liberty Mutual Insurance- A Fortune 100 Company! Provides a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data; responding to routine correspondence, inquiries and information requests; and resolving routine problems or escalating them as necessary.

  • Gathers and organizes data needed by obtain information from systems, files, intranet and/or by contacting other people inside or outside the Company.
  • Reviews and verifies information which may include source documents, policies, claims files, summons & complaints, salary data, etc. Ensures completion and accuracy of data, paperwork, and/or forms.
  • Coordinates materials or special projects for staff which may include preparing material/reports, distributing, editing, formatting and proofreading material.
  • Maintains records and data which may include entering intodatabases/servers, developing tracking systems/spreadsheets, setting up files, etc. Ensures accuracy of information and runs reports as needed.
  • Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses; resolving problems and/or discrepancies which may involve research and data collection.
  • Provides administrative support to technical staff which may include: creating documents, forms, spreadsheets, presentation material, etc.; reviewing incoming mail and determining course of action; preparing and sending out form letters.

    • Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
    • Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
    • Ability to deliver quality customer service using standard practices.
    • Basic knowledge of Microsoft Office applications, such as Excel and Word as normally acquired through a high school degree or equivalent.
    • At least 3 years of related administrative office work experience.
    • General knowledge of the department's operations and objectives desirable.

      Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it's our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

      Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed. We're dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Keywords: Liberty Mutual Insurance, Los Angeles , Payment and Forms Technical Assistant, IT / Software / Systems , Glendale, California

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