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SAP Support Analyst (M/F)

Company: Arvato Digital Services LLC
Location: Ontario
Posted on: March 18, 2019

Job Description:

Position Summary:
We're looking for an SAP Support Analyst to primarily responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more technical IT community. The SAP Support Analyst will be the first line of support and work with other business associates to understand the gaps in the current SAP processes and recommend the necessary improvements. This will take a solid understanding of SAP, understanding integration points and knowledge of our business processes. The position requires strong communication and organizational skills as well as a follow-through mentality.
Overall Responsibilities:
The SAP Support Analyst is responsible for writing the functional specification in the SCM area. Especially focused on order to cash, procurement to pay, inventory and warehousing. He/She plays a significant role during implementation, provides ongoing SAP support, drives continuous improvements and plays a key role for SAP upgrades or other major project with SAP. The SAP Support Analyst also is a major source of training. This training will include updating others on any changes that have been made and training new hires. He/She must possess the ability to train individuals one-on-one, as well as presenting to a larger classroom.
Key Qualifications:

  • Assist in providing day-to-day support for issues that affect the daily operation of SAP and related interfaces; resolve level 1 support issues in a timely manner and assign complex issues to more senior team members as tickets or projects.
  • Proactively identify problematic issues (data or process) and work with the necessary individual(s) to resolve such issues.
  • 5-10 years of SAP support/implementation experience required.
  • SAP modules
    • WM expertise required
    • SD, MM, IM experience preferred
    • LES experience is a plus
    • Mobisys (mobile application), IDoc's (EDI), QM, Testing tools is a plus
    • Work with business users to gather more details on new SAP issues, categorize the issues accurately to help address them in a timely manner.
    • Intellectual curiosity, problem solving and detail oriented.
    • Bachelor's degree in computer science or closely related field preferred; equivalent experience will be considered.
    • Provide high quality support in all areas of the operation.
    • Strong analytical and troubleshooting skills.
    • Work independently in an international environment.
    • Track record of excellence in end-to-end system design/support & leading of SAP projects.
    • Off hour Support (i.e. on call, if needed)
    • Work in the Ontario office 5 days a week. About our company:
      Arvato - the spirit of solutions!
      We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.
      Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA. Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

      Keywords: Arvato Digital Services LLC, Los Angeles , SAP Support Analyst (M/F), IT / Software / Systems , Ontario, California

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