Software Packaging Desktop Engineer
Company: OnX Enterprise Solutions
Location: Long Beach
Posted on: December 10, 2018
Description of duties: TROUBLESHOOTING ALL CHANCELLOR'S OFFICE WORKSTATIONS, LAPTOPS, HARDWARE, PERIPHERALS AND APPLICATIONS: -Record and update all service requests in Chancellor's Office IT ticketing system. -Provide application support for the core CO applications including the MS Office suite, Internet Explorer, Adobe Professional, VPN, Smartphones, etc. -Provide coverage for after hours on-call support as required. -Serve as the primary 24x7 executive support contact. -Install, configure, update, and troubleshoot and provide on-site training for current Microsoft/Apple operating systems, peripherals, and applications used by the Chancellor's Office. -Install, configure, and deploy user hardware, software, and devices. Furthermore, manage central print server. -Provide and maintain documentation on configuration, deployment, and maintenance of supported technology. -Provide technical support for Chancellor's Office executives and hosted events. -Develop, troubleshoot, and deploy software packages. -Collect and analyze application requirements, dependencies and interactions for production deployments. -Assist, develop, and implement a quality assurance testing environment for all deployment packages. -Assist, and develop software installations and deployment packages. -Assist, develop, optimize, and maintain CO standard computer image builds. -Assist, develop, optimize, and test OS based scripts for software installation and removal. -Install and configure computer hardware and software and a variety of other client server applications. -Install, configure and develop asset tracking of Chancellor assists including but not limited to, docking stations, power supplies, monitors, projectors, scanners, printers, computers (laptop/desktop/tablet), co issued smartphones. Furthermore, track license management, perform analysis and recommendation for simplification of license management. Develop association between purchase order, invoice number, license acknowledgement and serialization and compliance. Moreover, perform routine audits on license pool and application metering. -Install and configure patch management system. Which include development of policies, patch deployment and remediation and reporting. In addition to patch management duties, incumbent will assist Information Security department with perform routine audit of our infrastructure within industry best practices. -Image and install VDI training room machines in a timely manner. Interface with a variety of software vendors to ensure accurate configuration of software for end user custom training classes. -Perform standard Apple/HP/Dell/Microsoft diagnostic tests and submit parts and repair technician requests using the Apple Depot service, HP/Dell Next Day business, Microsoft depot warranty service. -Provide direction and assistance to the User Services team related to patch management and asset management, assist desktop engineer with the deployment of software packages. ASSIST AND DEVELOP, TROUBLESHOOT, AND DEPLOY VIRTUAL APPLICATION PACKAGES INCLUDING: -Collect and analyze application requirements, dependencies, and interactions for production deployments. -Assist, develop and implement a quality assurance test environments for virtualized deployment packages. -Develop provisioning documentation for support staff. -Develop and maintain CO virtualized applications, virtual application provisioning, and maintenance of virtualized package user settings. The Software Packaging Desktop Systems Engineer is also responsible for any other duties as assigned. In addition, the incumbent is responsible for keeping current in the industry including technology changes, trends and best practices. The incumbent is also responsible for addressing any concerns regarding technical operations with the appropriate supervisor. Qualifications: This position requires: -A Bachelor's degree in Computer Science or a related field, or an equivalent combination of education and experience of two years of progressive desktop support activities. -Dell/HP Premier Access Certification for production models. If not currently held, must be obtained within six months of position appointment. -Minimum of 2 years of Symantec Management Suite experience; preferable ITSM v7 or v8. Certification preferred.COMMUNICATION & PEOPLE SKILLS -Solid written communication skills to provide accurate technical documentation. -Supports an environment that motivates others and builds morale. -Works effectively and cooperatively with other team members to achieve goals and develop/maintain working relationships. -Ability to effectively communicate with various users. -Uses effective communication and listening skills in order to work with others and problem solve. -Ability to quickly gather information from and disseminate information to the appropriate parties. -Ability to present technical information at training classes. -Comfortable with providing executive level support.ANALYTICAL SKILLS -Ability to assist in trouble-shooting, including quickly identifying problems and acting appropriately. -Develops practical and thorough solutions to address all aspects of identified problems. -Identifies problems and uses appropriate sources to research technical solutions. -Ability to independently apply technical judgment to standard applications and systems. -Ability to perform analysis and determination of root cause.PROJECT MANAGEMENT SKILLS -Ability to track and document information between multiple parties. -Experience in coordinating resource requirements. -Pays attention to detail and has solid organizational skills. -Ability to schedule and prioritize in order to meet deadlines. -Ability to work independently with little supervision. -Ability to work as a team member with other Chancellor's Office departments on tasks and projects.TECHNICAL SKILLS -Proficiency in Microsoft Office Productivity Suite (Word, Excel, Power Point, and Outlook), Project, Visio and the windows registry required. -Expertise in computer networking as well as experience with consumer routers, switches and VPN clients and iOS and Android devices. -Minimum of a year of progressive responsibility in independently developing, testing, and troubleshooting software deployment packages using a variety of capture/provisioning tools. Admin Studio preferred. -Expertise in Symantec Management Suite software delivery techniques. -Expertise in Symantec Management Suite software asset management (including license management) techniques. -Expertise in Symantec Management Suite software patch management techniques. -Expertise in current Microsoft operating systems troubleshooting in a medium (400 computers) to large (over 400 computers) networked environment. -Proficiency in SQL query language. -Experience providing floor support and help desk analysis for networked end user computers. -Solid programing experience with scripting, with an emphasis in PowerShell scripting, windows batch/command scripts, visual basic scripting, and WMI scripting. - provided by Dice Software Packaging Desktop Engineer
Keywords: OnX Enterprise Solutions, Los Angeles , Software Packaging Desktop Engineer, IT / Software / Systems , Long Beach, California
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