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Technical Support Specialist

Company: Astronova
Location: Los Angeles
Posted on: September 15, 2018

Job Description:

Product Identification's two business units are QuickLabel--, the

industry leader in tabletop digital color label printing and TrojanLabel---, a

leader in the light-production color label press and specialty printer markets.

AstroNova, Inc. World Headquarters are located Rhode Island, USA

with branch offices in Canada, Germany, France and United Kingdom with direct

sales and service centers and authorized re-sellers throughout the world.

Based in the Greater Los Angeles area, this position is a Field

Technical Support role supporting customer's in this region of the

United States.

Technical Support Specialists are responsible for providing after

installation and after installation support and coordination of warranty and

non-warranty services. Representatives will answer users' technical

phone calls and assist in the daily operation of our equipment with users.



  • Answer

    and log customer's user and technical calls
  • Troubleshoot/repair

    technical problems with the user's equipment via telephone
  • Coordinate

    shipment of replacement/repair or loaner units
  • Assist

    in routing the user to the person best suited to help them (in non-service

    related calls)
  • Complete

    assigned customer related projects
  • May

    be called to act as repair technicians to facilitate speedy repair of

    customer units
  • Visit

    customer sites for installation and/or in-service training
  • May

    be called to act as Software Checkout personnel to assist in software test
  • Coordinate

    software bug fixing with project developers
  • Coordinate

    hardware problems with project developers
  • Continue

    internal education regarding the company's product line

    Desired Education, Skills and Experience:



    • Associate's

      Degree in Electronic Engineering Technology or equivalent 2-year degree
    • Two years'

      experience in electronics and/or experience in computer operation and

      assembly (building from scratch), or similar military training and

      experience.
    • Working knowledge

      of Windows operating systems, networks and graphics programs
    • Experience in a

      Field support role
    • Background in

      printer or data collection systems
    • Computer science

      background or training

      This position can require heavy travel.

      Keywords: Astronova, Los Angeles , Technical Support Specialist, IT / Software / Systems , Los Angeles, California

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