Field Service Engineer - San Jose, CA
Location: Los Angeles
Posted on: February 12, 2024
The OpportunityQuidelOrtho unites the strengths of Quidel
Corporation and Ortho Clinical Diagnostics, creating a
world-leading in vitro diagnostics company with award-winning
expertise in immunoassay and molecular testing, clinical chemistry
and transfusion medicine. We are more than 6,000 strong and do
business in over 130 countries, providing answers with fast,
accurate and consistent testing where and when they are needed most
- home to hospital, lab to clinic.Our culture puts our team members
first and prioritizes actions that support happiness, inspiration
and engagement. We strive to build meaningful connections with each
other as we believe that employee happiness and business success
are linked. Join us in our mission to transform the power of
diagnostics into a healthier future for all.The RoleAs we continue
to grow as QuidelOrtho, we are seeking aFieldService Engineer in
San Jose, CA. This is a field based position that offers a company
car, gas card, cell phone and laptop, and all vehicle maintenance
will be covered by QuidelOrtho. This field based position covers
customers throughout Northern California. Candidates must have the
ability to personally attend to clients for in-person meetings
(either on a regular or emergency basis) on short notice, thus
requiring reasonable geographical proximity to clients.The
- We are seeking a qualified individual who has experience
installing, operating, maintaining, repairing, and modifying
electromechanical equipment, preferably in the field. Troubleshoot
technical problems and systems issues.
- Determine technical solution in accordance with product and
customer specifications and recommends actions to company or
customer representatives for coordinative product solution.
- Conducts technical analysis of product implementations,
modifications, and enhancements to product in accordance with
specific customer specifications and implementations.
- This position will also require the individual to assess
Customer needs and recommends solutions in accordance with product
specifications and Customer Specifications.
- Conducts technical training and product briefing with
customers, vendors and company representatives as needed. Act as
local on-site representative to customer's organization. Manage all
territory responsibilities including Preventive Maintenance &
upgrades including software & hardware. This position requires the
individual to provide service support in the hospital/clinic
- Responsible for individual parts management, online training,
and administrative expense reporting.
- Perform other work-related duties as assignedThe
IndividualCandidates should be aware that the Company currently
requires customer-facing workers to meet Customer Credentialing
requirements which may include but are not limited to, up to date
immunizations. The Company is an equal opportunity employer and
will provide reasonable accommodation to those unable to be
vaccinated where it is not an undue hardship to the company to do
so as provided under federal, state, and local law.Required:
- Education: Minimum of an Associate's degree in Electronics
orElectrical/MechanicalEngineering, or equivalent 4 years of
military or field service experience required.
- Experience: Minimum 4 years experience installing, operating,
maintaining, repairing, and modifying electromechanical equipment,
preferably in the field, required.
- A team player that is self-motivated & interacts appropriately
with peers, sales counterparts, and customers is required.
- The ability to organize and express ideas clearly, verbal and
written, in individual or group situations.
- Possess appropriate technical knowledge and have the ability to
utilize that knowledge to effectively perform required job
functions with an effective level of competence demonstrating a
high degree of knowledge in electro-mechanical, chemistry, computer
and/or other related disciplines.
- Ability to effectively manage assigned workload within allotted
- Must have the ability to lift 75 lbs.
- A valid driver's license is always required.
- Extended hours may be required.
- Travel: Ability to travel overnight 50-75% to Rochester, NY, in
the first few months of training. Post-training must be able to
travel up to 75% around territory, with occasional overnight travel
(1-2 nights per week).Preferred:
- Experience within Healthcare or Medical Device industryThe Key
Working RelationshipsInternal Partners:
- Field Service: Field Service Engineer Associates, Senior Field
Service Engineers, Area Service Engineers, Regional Service
Managers, Area Service Directors
- Sales: Area Sales Directors, Account Managers, Strategic
Account Executives, Business Development Managers, Channel Sales
- Technical Specialists, Field Application Specialists, Area
Technical Specialists, Technical Support Specialists
- Interacts with other aspects of the organization as required
(e.g., Finance, HR, IT, Customer Service, etc.)External Partners:
- Customers including but not limited to Laboratory Managers,
Supervisors.The Work EnvironmentTypical work week and hours with
overtime required in a outside field engineer environment. Must
have the discipline, organization skills and self-motivation to
work autonomously in a home office environment. Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception, and ability to adjust
focus. While performing the duties of this job, regularly required
to use hands to finger, handle, or feel and talk or hear.
Frequently required to stand, walk, bend, twist, reach and sit.
Occasionally required to reach, kneel, squat, or balance. Must be
physically able to travel up to 75%.Must maintain a valid driver's
license and must own and maintain an automobile suitable for travel
to customer sites, airport, etc. Travel includes airplane, train,
automobile, and overnights. On a typical workday, 80% of time
meeting with people, 20% of the time on computer, doing paperwork,
or on phone. Must be able to lift up to 75 pounds.Salary
TransparencyThe salary range for this position takes into account a
wide range of factors including education, experience, knowledge,
skills, geography, and abilities of the candidate, in addition to
internal equity and alignment with market data. At QuidelOrtho, it
is not typical for an individual to be hired at or near the top
range for their role and compensation decisions are dependent on
that facts and circumstances of each case. The salary range for
this position is $65,000 to $85,000 and is bonus eligible.
QuidelOrtho offers a comprehensive benefits package including
medical, dental, vision, life, and disability insurance, along with
a 401(k) plan, employee assistance program, Employee Stock Purchase
Plan, paid time off (including sick time) and paid Holidays. All
benefits are non-contractual, and QuidelOrtho may amend, terminate,
or enhance the benefits provided, as it deems appropriate.Equal
OpportunityQuidelOrtho believes in Equal Opportunity for all and is
committed to ensuring all individuals, including individuals with
disabilities, have an opportunity to apply for those positions that
they are interested in and qualify for without regard to race,
religion, color, national origin, citizenship, sex, sexual
orientation, gender identity, age, veteran status, disability,
genetic information, or any other protected characteristic.
QuidelOrtho is also committed to providing reasonable
accommodations to qualified individuals so that an individual can
perform the duties. If you are interested in applying for an
employment opportunity and require special assistance or an
accommodation to apply due to a disability, please contact us at
Keywords: QuidelOrtho, Los Angeles , Field Service Engineer - San Jose, CA, IT / Software / Systems , Los Angeles, California
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