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Recovery Account Manager

Company: Hankey Group External
Location: Los Angeles
Posted on: February 9, 2024

Job Description:

Position Summary

This position is responsible for collecting charged off accounts. The employee will be designated a queue. This will also require good negotiation skills and listening skills. Repossession responsibilities, making decision of execution of repo. This individual needs to use good judgment and their experience to make suitable payment plans with our customers. The employee will perform all duties in accordance to Westlake's policies, procedures and compliance.

JOB HIGHLIGHTS:This is an in-office position. All candidates should live within commutable distance of our Agoura Hills, CA office.


  • $20.00 per hour plus bonus potential of up to $6,000.00 or more monthly based on performance.
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.


    • Manage accounts in assigned queue.
    • Responsible for collecting on their designated queue and or assist peers.
    • Employee needs to have good negotiation skills and works in a team environment.
    • Employee is required to maintain their daily and monthly goal.
    • Initiate effective outbound calls and receive inbound calls.
    • Produce and arrange collection solutions for customers.
    • Heavy skip tracing on accounts for potential leads on customers and or vehicles.
    • Submit accounts for approval to pursue legal action against accounts that merit legal action.
    • Refer accounts to go to collection agencies, if needed.
    • Assign accounts out for repo.
    • Provide account updates and new leads on vehicles out for repossession.
    • Analyze account history for errors; follow up until remedied.
    • Execute various tasks and assignments under the direction of the Supervisor.
    • Multi- task.
    • Goal oriented for improvement and development.
    • Responsible for ensuring confidentiality of all aspects of the company's operations, portfolio, customer information and computer technology.
    • Team player


      • Skip tracing background.
      • Excellent communication, negotiation and writing skills.
      • Willing and able to work a flexible schedule, overtime and weekends.
      • Ability to multi-task in a fast-paced environment.
      • Type minimum of 35 words per minute
      • Goal oriented for improvement and advancement
      • Ability to work under time constrains and Daily Deadlines
      • Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.


        • High School diploma (or equivalent) or higher.
        • Minimum of 2 years work experience in the automotive finance industry.
        • Knowledge of collection, repossession, and skip tracing
        • Ability to value collateral


          • Daybreak or other retail consumer servicing systems.
          • Microsoft, Excel, and Outlook
          • Copier, fax and other general office supplies.
          • Web navigation and/or web-based applications and skip trace


            • Medical, Dental, and Vision Benefits
            • Life Insurance, Flexible Spending Account
            • 401K Matching
            • Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
            • Wellness Program, Daily Team Exercises
            • Career Path Opportunities
            • Discounts on Parks, Museums, Movie Tickets, and Attractions
            • AT&T Wireless Discounts
            • Employee Loan Assistance
            • Annual Flu Shots, Biometric Screenings
            • Paid Vacations Days
            • Paid Sick Days
            • Paid Holidays
            • Rental Car Discounts
            • Dell Member Purchase Program
            • UKG Wallet - Advance Pay

              ABOUT US

              People. Purpose. Passion.

              These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program -") allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.

              Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.

              Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

              CONTACT US



              We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

              We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Keywords: Hankey Group External, Los Angeles , Recovery Account Manager, IT / Software / Systems , Los Angeles, California

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