Field Service Technician - Entry Level - Los Angeles, CA
Company: Kodak
Location: Los Angeles
Posted on: January 27, 2023
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Job Description:
21625BRPosition Title:Field Service Technician - Entry Level -
Los Angeles, CAPosition Description: Kodak is Hiring! Do you have
an electro-mechanical aptitude? Do you enjoy both mechanical and
electronic equipment repair? Are you that go to I can fix it
person?Then this might be the job you have dreamed of Field Service
Technician-Jr . needed for an onsite-field position for one of
Kodaks largest Print Customers.We provide paid training,
competitive wage, and full company benefits including company
contributions into your retirement account.We need you to bring: an
electro-mechanical aptitude and a willingness to learn and repair
large format printing equipment and the accompanying software
programs plus a good customer facing image.You need to be able to
FIX the machines and the customer. As a member of our team, you
must be a dependable and customer service focused person who is
interested in working in a fast-paced and demanding environment.The
position will have a primary responsibility of service
repairs/installs and informing/advising our customers.As a Field
Service Technician-Jr ., you will repair, maintain, and install EPS
Systems. These products may include Prosper Presses, S-Series
Printers. Such an individual would need to drive customer
satisfaction by advising customers on preventive maintenance,
configurations, and operations which may impact product
performance. We are looking for an individual who will manage
service calls (in real time) in our state-of-the-art system,
including following up on service calls, identifying potential
growth opportunities, and helping to ensure the sites
profitability.JOB DUTIES RESPONSIBILITIES: Responsible for
assisting with maintaining and repairing EPS Systems, which may
include hardware, software and networking products. Responsible for
administering customer calls, timely completion of service reports,
expense reports and weekly time reports, as well as the tracking of
preventive maintenance and upgrade requirements for assigned
customers. Assist in performing any servicing and preventative
maintenance of equipment. Provide ongoing support for customers.
Ability to delight customers by developing strong relationships and
striving to exceed customer expectations. Presents and always
maintains a professional image.SKILLS, ABILITIES AND COMPETENCIES:
A working knowledge of PC operating systems and software
applications and a basic understanding of networking fundamentals
Knowledge and application of electronics and electro-mechanical
skills Ability to learn and apply new technologies. Demonstration
of strong technical skills or interests Makes sound business
decisions and manage/control personal business expenses. Readiness
to accept and adapt quickly to change. Excellent communication and
listening skills. Exceptional interpersonal skills including
courtesy, tact, and discretion. Ability to work as part of a team.
High degree of self-motivation. Planning, organizational and
administrative abilities. Motivated to continuous self-improvement.
Ability to effectively manage multiple tasks.EDUCATION AND
EXPERIENCE: High School Diploma/GED Associates Degree in
Electro-Mechanics discipline or equivalent experience preferred
Valid Drivers License 1-3 yrs of experience
problem-solving/troubleshooting Mechanical and/or Electrical
equipment Must have working knowledge of Excel, Word, and other
PC-based programs. Analytical skills Organizational skills Positive
attitude Professional behavior Self-motivationPREFERRED: Three or
more years related field service experience Previous experience
servicing similar equipment Previous customer facing experience
Experience in the Graphic Arts industry would be an asset Basic
understanding of Color Theory Solid understanding of
electro-mechanical devices and complex electro-optic and high-tech
equipmentWORK ENVIRONMENT:The environment in which the Field
Service Technician services may be a high availability/mission
critical account where system outages may occur. The individual
proactively responds to potential equipment issues to prevent
unplanned interruption of customers business.The Field Service
Technician will be paired with a mentor (typically a Field
Engineer) until fully trained and deemed capable of performing task
independently.The Field Service Technician may be required to
provide On-Call, after hours support, or work different shifts
based on company need. This may include nights, weekends, and
holidays. The individual may also be required to take calls outside
of their assigned Customer site, territory, or District.Future
responsibilities could include travel (possibly internationally)
for short and long-term assignments, as required.Must have and
maintain a valid drivers license.Ability to obtain security
clearance as required by customers (ex. ability to be bonded in
Canada) Position Number:21625BRCareer Area:Field Engineer /
TechnicianMinimum Education Level:Associates Degree or Equivalent
Work Experience Position Type:Full TimeGeographic Location:USA - CA
- Los AngelesExperience Level:2-10 Years EOE Policy Statement:Kodak
is an Equal Opportunity/Affirmative Action Employer. Applicants are
free to apply without regard to race, color, religion, sex/gender,
gender identity, sexual orientation, marital status, pregnancy,
genetic information, citizenship status, national origin, age,
disability or veteran status or any other Federal or State legally
protected classes. Read our EOE Policy Statement
(https://sjobs.brassring.com/img/images_515_251/images/Disclaimer.pdf)
.Employment Sponsorship Notification:Any candidate/applicant
requiring sponsorship now or in the future for employment visa
status will not be considered for this position. Kodak as an Equal
Opportunity Employer and we encourage you to look for jobs where
sponsorship will be provided.
Keywords: Kodak, Los Angeles , Field Service Technician - Entry Level - Los Angeles, CA, IT / Software / Systems , Los Angeles, California
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