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Sr. Merchant Services Specialist

Company: Westlake Services, LLC
Location: Los Angeles
Posted on: August 7, 2022

Job Description:

DescriptionFounded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $17 billion combined, the Hankey Group has a 50-year track record of being an innovator in the automobile and finance industries led by our companies Westlake Financial, Nowcom and many others.Based out of Los Angeles, NowPay is a full-service ISO/MSP that offers merchant services, business software and various other payment technology solutions that are intended to help our clients operate effectively. We are driven to continuously develop new products and services to solve the ever-expanding need of small, medium and large businesses to connect with financial institutions and consumers. Our company conducts merchant underwriting, risk, onboarding and support in-house.NowPay has a people-first culture with an emphasis on honesty and integrity whether it is with our employees, clients or partners. We are seeking experienced professionals to join the NowPay family and be an integral part of our rapid growth. Join our team if you are ready to make an impact today!RESPONSIBILITIES

  • This position will have various operational responsibilities ranging from underwriting, risk management, merchant support, merchant onboarding and administrative tasks on an as-needed basis.
  • Underwrite new merchant processing applications and assess risk by evaluating merchant industry type, transaction volume, average ticket, delivery timeframe, card present, card not present and other factors during the new merchant onboarding process and make confident decisions and recommendations accordingly.
  • Conduct TIN, MATCH, G2, KYC and legal background checks as well as other assessments as needed during the merchant onboarding process.
  • Assign the appropriate MCC that best matches the merchant's industry type.
  • Perform financial risk analysis and possible exposure calculations, evaluate business financial positions, liabilities, payout delays, and reserve estimates for prospective and existing merchant accounts in NowPay's portfolio.
  • Spot trends in monitoring and reporting of individual merchant processing data as well as the overall merchant portfolio.
  • Monitor merchant account transaction, batch and authorization volume and analyze for potential high risk and/or fraudulent activity.
  • Investigate the processing volume, chargebacks, refunds, and fraud on merchant accounts that have exceeded the parameters set by our risk management team and make real time decisions to potentially increase or decrease exposures and reserves.
  • Review and analyze financial records such as invoices, balance sheets, bank statements and processing statements to spot risks and related trends.
  • Create and maintain risk-related policies and procedures.
  • Communicate with merchants as needed to verify activity observed through transaction and batch review as well as collect any documentation that may be necessary.
  • Review incoming chargebacks and assist merchants with filing rebuttals.
  • Communicate with 3 rd parties such as acquirer, sponsor bank, and more.
  • Maintain and review current financial risk information on existing accounts
  • Ensure our internal processes and procedures are up to date.
  • Stay informed on industry trends pertaining to merchant services underwriting, fraud, and risk.
  • Assist merchants with support related inquiries (technical & non-technical).
  • On-board merchants by creating their profiles, issuing merchant ID numbers and setting up processing parameters within the TSYS system.
  • Ability to wear a few different hats as it relates to other potential tasks and responsibilities that may arise on an as-needed basis.EXPERIENCE
    • BS/BA degree (Finance, Business, or Economics) or combination of related work experience and education. Minimum 3 years' experience in risk or credit roles.
    • Experience reviewing merchant applications and files for payment processing to ensure they are complete and ready for review.
    • Experience in merchant underwriting and risk with a merchant processor, payment facilitator, SaaS provider, or fintech company.
    • Competency with correctly interpreting credit bureau reports and bank and financial statements.
    • Familiarity with payment industry merchant guidelines and low-to-high-risk business types
    • Experience reviewing merchant websites to consider Terms and Conditions, Refund Policies, and true nature of business.
    • Experience with determining and communicating to other parties a status after review of a merchant of approve, pending, or decline based on financial, compliance, and/or fraud risks.
    • Detailed knowledge of risk management best practices related to fraud and KYC/AML procedures, tools, and best practices.
    • Knowledge of both consumer (B2C) and commercial (B2B) payments.
    • Experience speaking with merchants, vendors, banks, agents and other 3 rd parties in a confident, clear and concise manner.
    • Familiar with a variety of online payments methods, including debit cards, credit cards, ACH, and international payments.
    • Experience working with sponsor banks and auditors.BENEFITS
      • Medical, Dental, and Vision benefits
      • Life Insurance, Flexible Spending Account
      • 401K matching
      • Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
      • Wellness Program, Daily Team Exercises
      • Metro Tap Card and Metro-link Reimbursement
      • Westlake University, Certification Programs
      • Discounts on Parks, Museums, Movie Tickets, and Attractions
      • AT&T Wireless Discounts
      • Employee Loan Assistance
      • Onsite Yoga
      • Annual Flu Shots, Biometric Screenings
      • Paid Vacations Days
      • Paid Sick days
      • Paid holidays
      • HGym
      • Rental Car Discounts
      • Dell Member Purchase ProgramACKNOWLEDGMENTS
        We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
        We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Keywords: Westlake Services, LLC, Los Angeles , Sr. Merchant Services Specialist, IT / Software / Systems , Los Angeles, California

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