Robotics Field Service Technician - West Coast
Company: ABB Group
Location: Los Angeles
Posted on: June 26, 2022
Job Description:
Robotics Field Service Technician - West CoastTake your next
career step at ABB with a global team that is energizing the
transformation of society and industry to achieve a more
productive, sustainable future.At ABB, we have the clear goal of
driving diversity and inclusion across all dimensions: gender,
LGBTQ+, abilities, ethnicity and generations. Together, we are
embarking on a journey where each and every one of us, individually
and collectively, welcomes and celebrates individual differences.In
this position, you will provide technical support for Robotics
Customer Service front end, Robotics & Discrete Automation, Service
& Digital Platform, delivering superior, professional service,
remotely or on site.You will be responsible for responsiveness,
communication and continuous follow up are key components of
providing excellent customer service to our customers. As a member
of the ABB US Robotics Service Team, the Robotics Field Service
Technician position has a high impact on corporate revenues and on
effectively servicing customers. This person is a primary interface
between the customer and the ABB Robotic Service Organization and
plays a significant role in determining the Company's image as
viewed by the customer. The field organization is greatly dependent
on this person's efficient follow through and communications. ***
This role will cover the West Coast territory of the USA, and will
help w/ other states/areas per business needs. Candidates from
other territories that meet the requirements and are willing to
relocate are welcome to apply.***This position reports toField
Service ManagerYour responsibilities
- Perform on call emergency repairs of ABB Robotic system
equipment in the field. Perform robot program changes such as
logic, software and path alterations through either offline or on
line methodology. Provide robot specific or systems training in an
informal environment to customers as required, as well as to
provide system integration support of ABB robots to designated
build shops as well as the end users.
- Have mechanical aptitude for performing any mechanical
component repair or replacement and have knowledge of PLC
communications and other robotic peripheral equipment.
- Ability to communicate with customers (external and internal)
in high pressure situations and maintain strong customer
relationships, and ability to be proactive to support customer
needs.
- Strong initiative in finding work activities during slow
periods. Communicate work location and status daily.
- Capable of traveling on short notice and handle rigors of air
travel.
- Submit Sales leads for additional Robotic and system
opportunities.Your background
- High School Diploma, or GED, AND 5 years of mechanical,
electrical, robotic, controls, engineering, maintenance experience;
OR Associate's degree, preferably in a technical field, AND 3 years
of mechanical, electrical, robotic, controls, engineering,
maintenance experience, OR Bachelor's Degree, preferably in
Engineering, Computer Science or related fields, AND 1 year of
mechanical, electrical, robotic, controls, engineering, maintenance
experience.
- Open to travel about 85%.
- Preferred Qualification: Minimum 1 year electronic and
mechanical skills preferred but not required; Good electronic and
Mechanical Experience. ABB Robotics experience is preferred (not
required).
- Mechanical aptitude for performing any mechanical component
repair or replacement. Knowledge of PLC communications and other
robotic peripheral equipment. Formal training or equivalent
experience preferred with the ability to read and understand
Electrical drawings.
- Computer skills (MS Word, Excel, PowerPoint, Teams,
Windows).
- Ability to communicate with customers (External & internal) in
high pressure situations and maintain strong customer
relationships. Customer Service Background Highly Desirable
- Candidates must already have a work authorization that would
permit them to work for ABB in the USA.Benefits
- Retirement plan
- Life insurance
- Disability insurance
- Accident insurance
- Wellbeing programMore about usABB Robotics & Discrete
Automation is a pioneer in robotics, machine automation and digital
services, providing innovative solutions for a diverse range of
industries, from automotive to electronics to logistics. As one of
the world's leading robotics and machine automation suppliers, we
have shipped over 500,000 robot solutions. We help our customers of
all sizes to increase productivity, flexibility and simplicity and
to improve output quality. We support their transition towards the
connected and collaborative factory of the future. ABB Robotics &
Discrete Automation employs more than 11,000 people at over 100
locations in more than 53 countries. www.abb.com/roboticsWe look
forward to receiving your application. If you want to discover more
about ABB, take another look at our website www.abb.com.Equal
Employment Opportunity and Affirmative Action at ABBABB is an Equal
Employment Opportunity (EEO) and Affirmative Action Employer
encouraging diversity in the workplace.All qualified applicants
will receive consideration for employment without regard to their
race, creed, color, ancestry, religion, sex, national origin,
citizen status, age, sexual orientation, gender identity,
disability, marital status, family medical leave status, or
protected veterans status. For more information regarding your
(EEO) rights as an applicant, please visit the following
websites:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdfhttp://www1.eeoc.gov/employers/poster.cfm.
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdfAs
an Equal Employment Opportunity and Affirmative Action Employer,
applicants may request to review the Affirmative Action Plan of a
particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M.
EST Monday through Friday by contacting an ABB HR Representative at
1-888-694-7762.Protected veterans and qualified individuals with a
disability may request a reasonable accommodation if you are unable
or limited in your ability to use or access ABB's career site as a
result of your disability. You may request reasonable
accommodations by calling an ABB HR Representative at
1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes
and applications will not be accepted in this manner.
#LI-Hybrid
Keywords: ABB Group, Los Angeles , Robotics Field Service Technician - West Coast, IT / Software / Systems , Los Angeles, California
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