Systems/Support Administrator

Company: (IABA) Institute for Applied Behavior Analysis
Location: Lakewood
Posted on: May 16, 2022

Job Description:

Essential Job Functions:

• Provide first and second level technical phone support for all requests.
• Log incidents and service desk request calls into the ticketing system.
• Provide solutions and guidance to callers based on experience or a database of known solutions.
• Take ownership of assigned tickets, track to resolution and perform follow-up functions to ensure customer satisfaction
• Perform problem management services that include problem isolation, problem resolution, and the coordination of services with other system administrators, network personnel, and vendors.
• Ensure all communication and escalation processes are followed, provide quality ticket information.
• Perform various system administration tasks including changing network and core system passwords, creating directories, maintaining system database files, installing applications and operating system software, and providing assistance to users.
• Provide telephone support to bank personnel when problems or questions arise regarding the use of computerized applications including core processing systems, loan origination systems, e -mail systems, imaging systems, etc.
• Take service requests over the phone or in writing for all services provided by the Information Services departments
• Dispatch service requests to appropriate Information Services department personnel according to departmental procedures.
• Track system changes by updating systems documentation associated with work orders, enhancements, and additions.
• Contribute to effective departmental and bank operations by performing other related duties as assigned.All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.Minimum Job Requirements:
  • IT Service Desk/Help Desk experience preferred
  • Bachelor's Degree in Computer Science, Information Technology or similar preferred or relevant experience.
  • Requires experience and knowledge of network and computer systems/operations.
  • Good written and verbal and interpersonal communication skills.Physical and Mental Requirements:
    • Ability to sit at a computer monitor for extended periods of time
    • Ability to perform repetitive finger, hand, and arm movements
    • Ability to lift up to 15lbs.
    • Ability to effectively discern information and formulate appropriate action
    • Ability to reach, squat, bend, and manually manipulate standard office equipment
    • Ability to drive to various locations
    • Ability to think critically and provide appropriate solutionsValues and Behaviors:
      • Build enduring RELATIONSHIPS with clients and each other.
      • Drive INNOVATION that simplifies life and work. -
      • Seek continuous GROWTH in your personal and professional development. -
      • Commit with HEART to serve others.
      • Extend TRUST in order to receive it. -

Keywords: (IABA) Institute for Applied Behavior Analysis, Los Angeles , Systems/Support Administrator, IT / Software / Systems , Lakewood, California