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Information Technology Desktop & Infrastructure Support Technician

Company: Troika
Location: Los Angeles
Posted on: January 16, 2022

Job Description:

Mission: Reporting to the Director of IT, the Studio Technologist actively manage and problem-solve technology user and troubleshoot connectivity issues, and maintain an efficient technology infrastructure to support adhere to operations,data protection and privacy policies.
Objective:
Responsible for providing technical support for client-facing creative, producer, and strategy needs, as well as internal facility needs. Works closely with key stakeholders to research, design, and implement technology solutions for project needs.
Are you a Mac Genius with a flair for Entertainment Industry and Post Production? Are you a budding Master of the Adobe Creative Collection? Do you loveworking with the Google Workspace Platform? We went to hear from you! We are a branding / strategy creative agency looking to bolster the backend of Mac based production backbone.
Responsibilities:--- Technical onboardingo Set up email addresses and server access for new hires and freelancerso Provide technical orientation for new hires and freelancers, to include but not limited to, printers, servers, and folder structure
--- Project file managemento Manage FTP and Wiredrive systems for client communication and file accesso Communicate with producers to ensure seamless access for clientso Manage physical media including hard drive delivery, inventory, invoicing, and formattingo Manage offsite archive vault and database checkout systemo Facilitate network audit and air-check recording and digitizing
--- Technical supporto First line technical support for LA teams working remotely and in office.o Authorize and install software, plugins, and drivers for all Troika owned computerso Unbox and set-up new and rented machineso Provide technical support for freelance computers/devices within reasono Provide technical support for New Jersey and Dumbo officeso Support IT director with server room management, including hardware, patch connections, etc.
--- Presentationso Prepare conference rooms for onsite presentationso Supply A/V kit and presentation support for offsite presentations
--- Technical creativeo Act as a technical innovation thought-partnero Provide solutions for hardware and software technical needs
Qualifications:
--- Knowledge and Skills:o Approachable and articulateo Able to translate jargon as the situation yieldso Familiar with how to utilize software, not only setup/troubleshootingo Experience and fluency with computer hardware repairso Balance prioritizing day-to-day duties with a focus on long term studio needso Effectively communicate through email, in person, or in group settingso Understands the sensitive nature of proprietary material, and regard personal information with discretion and the utmost professional respecto Shares an appreciation for design and an eye for quality in finished worko Fibre and CAT6 networking

--- Experience:o Minimum of 4 years experience in a technical support role, preference for experience in a fast-paced creative environment, agency, or media entity.
--- Education:o Apple certifications preferred
--- Software:o Google Workspaceo Creative Cloudo Microsoft 360o Oracle NetSuiteo [PC knowledge]o Deadline Render Management Softwareo Cinema 4D with and without Deadline / Red Shifto Working with FIle Transports tools such as FTP / CommanderOne / Transmit, Aspera, CCC, ChronoSync and how they interface with Google Drive (albeit mentioned above in PFF section)
COVID-19 Safety protocol is in place to protect all employees.

Keywords: Troika, Los Angeles , Information Technology Desktop & Infrastructure Support Technician, IT / Software / Systems , Los Angeles, California

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