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Remote SaaS Technical Support

Company: Aerotek
Location: Los Angeles
Posted on: February 25, 2021

Job Description:

The perfect candidate shares our passion for excellence and approaches the technical support role with a user-first mentality. We are looking for a technically skilled person with superb interpersonal skills, strong troubleshooting abilities, quick response times, and a passion to make customers happy!You'll help get to the bottom of tricky technical questions including but not limited to: our API, web-hooks, 3rd party integrations and new feature complexities. Having the ability to understand these issues and provide solutions, offering out-of-the-box advice, and becoming the voice of our team is key in this role.The Role- Troubleshooting and testing technical issues.- Occasionally speaking to customers to quickly get to the root of their problem.- Providing timely and accurate customer feedback.- Talking customers through a series of actions to resolve a problem.- Following up with clients to ensure the problem is resolved.- Providing support internally by developing support documents for the team. About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Los Angeles , Remote SaaS Technical Support, IT / Software / Systems , Los Angeles, California

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