Remote SaaS Technical Support
Company: Aerotek
Location: Los Angeles
Posted on: February 25, 2021
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Job Description:
The perfect candidate shares our passion for excellence and
approaches the technical support role with a user-first mentality.
We are looking for a technically skilled person with superb
interpersonal skills, strong troubleshooting abilities, quick
response times, and a passion to make customers happy!You'll help
get to the bottom of tricky technical questions including but not
limited to: our API, web-hooks, 3rd party integrations and new
feature complexities. Having the ability to understand these issues
and provide solutions, offering out-of-the-box advice, and becoming
the voice of our team is key in this role.The Role- Troubleshooting
and testing technical issues.- Occasionally speaking to customers
to quickly get to the root of their problem.- Providing timely and
accurate customer feedback.- Talking customers through a series of
actions to resolve a problem.- Following up with clients to ensure
the problem is resolved.- Providing support internally by
developing support documents for the team. About Aerotek:We know
that a company's success starts with its employees. We also know
that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Los Angeles , Remote SaaS Technical Support, IT / Software / Systems , Los Angeles, California
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