Information Technology Help Desk Support
Company: Lief Labs
Location: Sherman Oaks
Posted on: February 23, 2021
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Job Description:
GENERAL PURPOSEThe main purpose of this position is to support
staff, help end users, employees, and the company, efficiently use
IT hardware and software and address issues or challenges that may
arise from using them.
ResponsibilitiesEssential functions of the job are listed below.
Other responsibilities may also be assigned. Please note that the
essential functions may vary depending on department size,
organizational structure and/or geographic location. Reasonable
accommodations may be made to allow differently-abled individuals
to perform the essential functions of the job.
-- Performs quality work within deadlines under general guidance.--
Interacts professionally with other employees, customers and
suppliers.-- Works effectively as a team contributor on all
assignments.-- Works independently while understanding the
necessity for communicating and coordinating work efforts with
other employees and organizations.-- Troubleshoots client login
issues to determine and resolve reported problems-- Troubleshoots
telephone and VOIP issues to resolve them-- Tracks warranties and
inventory-- Responds to telephone calls, e- mail, and personal
requests for technical support related to computer systems,
software and hardware-- Documents, tracks, and examine problems to
ensure timely solutions-- Interacts with network services--
Troubleshooting and diagnosing system errors and other issues
problems related to computer systems, software, and hardware--
Writes how-to-guides, editing, and revising it with updated
information when necessary-- Provides technical assistance for
questions and problems-- Responsible for maintaining a fluid and
well-organized inventory and storage system for all IT hardware--
Assists in training computer users-- Maintains daily optimal
performance of computer systems-- Asks relevant questions to
determine nature of problem-- Installs, modifies, and repairs
computer hardware and software; and installs peripherals for
users-- Addresses technical problems with Local Area Networks
(LAN), Wide Area Networks (WAN), and other systems to resolve
network connectivity issues
Minimum QualificationsThe following are the minimum qualifications
that an individual needs in order to successfully perform the
duties and responsibilities of this position. Please note that the
minimum qualifications may vary based upon the department size
and/or geographic location.
Knowledge-- Associate Degree in related discipline and 2 yrs
experience is required, or High School Diploma and 4 years'
experience, certification including CompTIA A+, Network+, MCSA
Windows 10 certifications a plus-- Working knowledge of office
automation products, databases and remote control, and a good
understanding of computer systems, mobile devices and other tech
products. -- Working knowledge of WAN and LAN to address network
connectivity issues-- Knowledge of the following: Monitoring Tools,
Network Protocols, LAN/WAN knowledge, TCP/IP, Internet/Browsers,
Spreadsheets - Excel, Access, MS Exchange, Word, Outlook, and
Project.-- Knowledge of ERP systems-- Bilingual communication
skills a plus
Skills/ Abilities-- Problem Solving-- Planning & organizing--
Verbal Communication-- Written Communication-- Relationship
Management-- Quality Orientation-- Ability to interact at all
levels-- Ability to work as a team member-- Flexibility/
adaptability/ multi-tasking
PHYSICAL DEMANDSIn general, the following physical demands are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to allow differently-abled
individuals to perform the essential functions of the job.
Must be able to see, hear, speak and write clearly in order to
communicate with employees and/or other customers; manual dexterity
required for occasional reaching and lifting of small objects, and
operating office equipment. Travels as required to meet
accountabilities.
WORK ENVIRONMENT In general, the following conditions of the work
environment are representative of those that an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to allow differently-abled individuals
to perform the essential functions of the job within the
environment. The office is clean, orderly, properly lighted and
ventilated. Noise levels are considered low to moderate. Field
conditions vary.
Exposed to various raw materials, including allergens (i.e. milk,
eggs, fish, shellfish, tree nut, peanuts, wheat, soy).
Keywords: Lief Labs, Los Angeles , Information Technology Help Desk Support, IT / Software / Systems , Sherman Oaks, California
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