Retail Service Specialist
Company: Automobile Club of Southern California - AAA
Location: Manhattan Beach
Posted on: September 19, 2018
Advance Your Career By Providing Legendary Service!--The Automobile Club of Southern California is seeking sales and service-minded individuals looking to expand their careers into branch management.-- You must be goal-oriented, self-motivated, reliable, enthusiastic, and eager to learn about AAA and its vast product and service offerings.-- This entry level Retail Service Specialist position is designed to provide you with foundational knowledge that will assist in building your career with AAA into leadership as a manager.--For the right individual this opportunity could be a career path for future leadership opportunities.-- As you progress you will be evaluated to determine proficiencies in sales, customer service, administration, operations, up-selling, cross-selling and meeting goals.-- Successful completion of evaluations may result in continued growth opportunities.-- We have an excellent track record of--developing our employees as over 90% of our management positions are promoted from within our organization.--AAA is a well-established, financially strong membership organization with over 115 years in servicing the Southern California community.-- Fundamental to our success has been our employees who are dedicated to enriching our brand through their legendary service interactions.-- Providing our members peace of mind, whether on the road, on vacation, or protecting their car or home, we are committed to exceeding their expectations.--What is a Retail Service Specialist?A strong individual looking to provide a high level of customer service in a team environment to our Auto Club members while cross-selling each member on an array of AAA products and services.Branch Hours:Our hours of operations are Monday through Friday 9am - 5pm and Saturdays from 10am - 2pm.-- We are looking for individuals who can be available regularly during these hours.-- We are closed on Sundays and most holidays.QualificationsAre you Legendary?-- Does this sound like you?You are flexible and adapt well to changeYou have reliable attendance, with good communication and listening skillsYou thrive in a sales and service environment with established individual and team goalsYou work well in a fast-pace environment with attention to detail and the ability to multi-taskYou are a team player who takes the initiative to help others to insure successYou are proficient in Microsoft Office, in-house databases, various internet browsers, with the ability to navigate between multiple screens while typing at least 30WPM accuratelyYou are motivated, enthusiastic, and passionate - your performance and dedication is rewarded with career growth opportunities and an amazing place to workYou are able to interface with our members with confidence and a smile while listening carefully, and assessing their needs as you build upon our established relationship to create 'Members for Life'Additional Qualifications:You must have experience in retail sales, customer service, up-selling or cross-selling products and services, and working with goalsA high school diploma is required, but we prefer a 2 or 4 year college degreeAbility to travel locally for training as required (overnight accommodations provided based upon distance)We are interested in career-minded individuals with a desire to move into branch managementYou need to be able to lift and move stock and other materials (up to 25lbs) and stand for extended periods of timeYou may be asked to work overtime as needed, so we are looking for candidates that have this scheduling flexibilityYou need to be able to pass--a comprehensive criminal background check and a thorough hair sample drug screeningWe are looking for candidates with prior experience in retail or banking (who have exceeded assigned sales or service quality goals)Benefits:Paid time off including holidays, vacations and sick daysCorporate benefits for insurance productsCompetitive insurance:-- medical, dental, and vision after 90 days of employmentExtensive training to aid you in your career development through The Auto Club UniversityRegular recognition through various company programs and incentives for cash and prizesFor qualified individuals, we offer career paths that may lead to managementA pension plan (after completing 1 year of service) with full vesting at the completion of 5 yearsWe encourage you to participate in our 401(k) Plan after 30 days with a matching contribution after 1 yearAAA LEGENDARY SERVICE, SOMETHING TO BE PROUD OF!AAA is a Equal Opportunity EmployerThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.---- To apply for this position please CLICK HEREEmployer rel="no-follow" /> Employer alt="" rel="no-follow" />
Keywords: Automobile Club of Southern California - AAA, Los Angeles , Retail Service Specialist, Hospitality & Tourism , Manhattan Beach, California
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