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Workplace Experience Concierge

Company: CBRE
Location: Los Angeles
Posted on: June 8, 2024

Job Description:

Workplace Experience Concierge

Job ID




Service line

Advisory Segment

Role type


Areas of Interest

Administrative, Customer Service


Los Angeles - California - United States of America

Are you ready to start an exciting career with CBRE?

Job Role

Get ready for an exciting career with CBRE!

We believe your workplace should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.

What You'll Do

  • Welcomes tenants/employees and announces clients, applicants, and visitors. Maintains neat appearance of reception/lobby area, conference rooms caf-- and other common areas. Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner.
  • Performs general administrative duties associated with distributing packages and mail as needed. Uses tracking systems to record inbound and outbound courier, freight, and mail. Schedules messenger service as needed. Follows location security procedures for screening inbound deliveries.
  • May order and stock office supplies such as caf-- supplies, equipment toner, printer paper, freight, and shipping supplies etc. Determines standard supplies and information to be maintained at the front desk. May assist with temporary signage.
  • Arranges equipment service as needed and ensures equipment is in good operating condition for events, coordinating catering.
  • Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.

    What You'll Need

    • HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.
      • Prior Customer Service experience required.
        • A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
          • Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
            • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
              • Comfortable meeting and engaging with new people.
                • Warm and engaging demeanor and has the ability to assess circumstances, empathize and offer help.
                  • Utilizes a high level of attention to detail as well as strong interpersonal skills.
                    • Has a positive attitude and a strong sense of urgency in resolving any issues that may arise.
                      • Ability to calculate simple figures such as percentages.
                        • Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
                          • Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
                            • Good organizational and strong problem-solving skills. Highly adaptable and flexible.
                              • Ability to work independently with little supervision.
                                • Ability to work flexible work schedules based on office needs.
                                  • Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
                                    • Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

                                      • Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


                                        Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

                                        1. Complete at a satisfactory level all required and assigned HSE training.

                                        2. Follow all activity policies and procedures, including all HSE related requirements at all times.

                                        3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.

                                        4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

                                        CBRE carefully considers multiple factors to determine compensation, including candidate's education, training, and experience. The minimum salary for the Workplace Experience Concierge position is $45,000 annually [or $21.63 per hour] and the maximum salary for the Workplace Experience Concierge position is $50,000 annually [or $24.03 per hour]. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

                                        Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

                                        Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

                                        NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Los Angeles , Workplace Experience Concierge, Hospitality & Tourism , Los Angeles, California

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