Mgr Housekeeping (H04)
Company: IHG
Location: Los Angeles
Posted on: January 28, 2023
Job Description:
About usAbout usDo you see yourself as a Housekeeping Manager?
What's your passion? At IHG we're interested in YOU. We employ
people who apply the same amount of care and passion to their jobs
as they do their hobbies - people who put our guests at the heart
of everything they do. And we're looking for more people like this
to join our friendly and professional team.As the worlds largest
family of luxury hotels, we all take great pride in being genuine
ambassadors of the InterContinental brand. Shaped by decades of
international know-how and local insights, our passion for luxury
travel spans cultures and customs. Inspiring us to create warm and
sophisticated experiences for those seeking a richer perspective on
the world.Each of our hotels cultivates a distinctive style and
ambience where we embrace every opportunity to give our guests a
personal and enriching experience. If youd like to embrace a wider
world of experiences and opportunities, wed like to welcome you to
the worlds most international luxury hotel brand.Your day to
dayAssist in managing the housekeeping operation and staff to
ensure product quality standards are met and that optimum service
is provided to hotel guests according to hotel and company business
objectives.Responsibilities and Duties:
- Help prepare and monitor the departmental budget and financial
plans to support the hotels overall profitability
- Manage inventory, inventory levels, and other expenses based on
analysis of budgetary impact, demand, and other factors
- Interact with outside contacts:o Vendors/Contractors to ensure
adequate inventory of supplies and equipment, to discuss pricing or
service issues, to resolve any vendor performance issues, etc.o
Regulatory agencies regarding safety and compliance matterso Guests
to ensure their total satisfactiono Other contacts as needed
- Provide ongoing training, coaching, and counselling to all
housekeeping employees
- Drive salary change, disciplinary, and termination actions for
housekeeping employees
- Drive the hiring process, including job posting, candidate
selection, interviewing, and hiring of housekeeping employees
- Plan and lead team meetings to provide coaching around new
procedures, policies, and areas of need, as well as pre-shift
meetings to review information pertinent to the days
activities
- Promote teamwork and quality service through daily
communication and coordination with other departments, including
Front Office, Guest Relations, Maintenance, and Food and
Beverage
- May be responsible for the security of lost and found items or
coordinate the lost and found function with other departments
- Monitor guest complaints and special requests, and ensure
action is taken to achieve satisfaction
- Manage the day-to-day operation of the housekeeping department,
including regularly directing and overseeing the work of two or
more full-time housekeeping employees
- Develop, communicate, and enforce department policies and
procedures
- Plan, schedule, organize, and oversee work to ensure proper
coverage, timely completion, and satisfactory performance
- Schedule routine inspections of guest rooms and public areas,
coach employees on deficiencies, and provide corrective action
where appropriate
- Serve as manager on duty as required
- May assist with deep cleaning projects and/or assist
housekeeping staff during unanticipated rush periods
- May assist with other duties as assignedWhat we need from
youHigh School Diploma or equivalent, plus management or
supervisory experience and four years of housekeeping/laundry
experience, preferably in a hotel of similar size and complexity.
Some college preferred. Must speak fluent English. Other languages
preferred.This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds and pushing
and or pulling approximately 200 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the
facility
- Frequently bending, stooping, and kneelingOther:
- Communication skills are utilized a significant amount of time
when interacting with others; demonstrated ability to interact with
guests, employees and third parties that reflects highly on the
hotel, the brand, and the Company
- Reading and writing abilities are utilized often when
completing paperwork and management reports, interpreting results,
giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting,
profit/loss concepts, percentages, and variances are utilized
frequently
- Problem solving, reasoning, motivating, organizational and
training abilities are used often
- May be required to work nights, weekends, and/or holidaysWhat
we offerIn return we'll give you a competitive financial and
benefits package which can include healthcare and dental coverage,
disability and life insurance, and a matched 401(k) program. Hotel
discounts worldwide are available as well as the chance to work
with a great team of people. Most importantly, we'll give you the
room to be yourself.So what's your passion? Please click "Apply"
and tell us how you could bring your individual skills to IHG.IHG
is an equal opportunity employer Minorities / Females /
Disabilities / VeteransRequirementsAbout usDo you see yourself as a
Housekeeping Manager? What's your passion? At IHG we're interested
in YOU. We employ people who apply the same amount of care and
passion to their jobs as they do their hobbies - people who put our
guests at the heart of everything they do. And we're looking for
more people like this to join our friendly and professional team.As
the worlds largest family of luxury hotels, we all take great pride
in being genuine ambassadors of the InterContinental brand. Shaped
by decades of international know-how and local insights, our
passion for luxury travel spans cultures and customs. Inspiring us
to create warm and sophisticated experiences for those seeking a
richer perspective on the world.Each of our hotels cultivates a
distinctive style and ambience where we embrace every opportunity
to give our guests a personal and enriching experience. If youd
like to embrace a wider world of experiences and opportunities, wed
like to welcome you to the worlds most international luxury hotel
brand.Your day to dayAssist in managing the housekeeping operation
and staff to ensure product quality standards are met and that
optimum service is provided to hotel guests according to hotel and
company business objectives.Responsibilities and Duties:
- Help prepare and monitor the departmental budget and financial
plans to support the hotels overall profitability
- Manage inventory, inventory levels, and other expenses based on
analysis of budgetary impact, demand, and other factors
- Interact with outside contacts:o Vendors/Contractors to ensure
adequate inventory of supplies and equipment, to discuss pricing or
service issues, to resolve any vendor performance issues, etc.o
Regulatory agencies regarding safety and compliance matterso Guests
to ensure their total satisfactiono Other contacts as needed
- Provide ongoing training, coaching, and counselling to all
housekeeping employees
- Drive salary change, disciplinary, and termination actions for
housekeeping employees
- Drive the hiring process, including job posting, candidate
selection, interviewing, and hiring of housekeeping employees
- Plan and lead team meetings to provide coaching around new
procedures, policies, and areas of need, as well as pre-shift
meetings to review information pertinent to the days
activities
- Promote teamwork and quality service through daily
communication and coordination with other departments, including
Front Office, Guest Relations, Maintenance, and Food and
Beverage
- May be responsible for the security of lost and found items or
coordinate the lost and found function with other departments
- Monitor guest complaints and special requests, and ensure
action is taken to achieve satisfaction
- Manage the day-to-day operation of the housekeeping department,
including regularly directing and overseeing the work of two or
more full-time housekeeping employees
- Develop, communicate, and enforce department policies and
procedures
- Plan, schedule, organize, and oversee work to ensure proper
coverage, timely completion, and satisfactory performance
- Schedule routine inspections of guest rooms and public areas,
coach employees on deficiencies, and provide corrective action
where appropriate
- Serve as manager on duty as required
- May assist with deep cleaning projects and/or assist
housekeeping staff during unanticipated rush periods
- May assist with other duties as assignedWhat we need from
youHigh School Diploma or equivalent, plus management or
supervisory experience and four years of housekeeping/laundry
experience, preferably in a hotel of similar size and complexity.
Some college preferred. Must speak fluent English. Other languages
preferred.This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds and pushing
and or pulling approximately 200 pounds
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the
facility
- Frequently bending, stooping, and kneelingOther:
- Communication skills are utilized a significant amount of time
when interacting with others; demonstrated ability to interact with
guests, employees and third parties that reflects highly on the
hotel, the brand, and the Company
- Reading and writing abilities are utilized often when
completing paperwork and management reports, interpreting results,
giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting,
profit/loss concepts, percentages, and variances are utilized
frequently
- Problem solving, reasoning, motivating, organizational and
training abilities are used often
- May be required to work nights, weekends, and/or holidaysWhat
we offerIn return we'll give you a competitive financial and
benefits package which can include healthcare and dental coverage,
disability and life insurance, and a matched 401(k) program. Hotel
discounts worldwide are available as well as the chance to work
with a great team of people. Most importantly, we'll give you the
room to be yourself.So what's your passion? Please click "Apply"
and tell us how you could bring your individual skills to IHG.IHG
is an equal opportunity employer Minorities / Females /
Disabilities / Veterans
Keywords: IHG, Los Angeles , Mgr Housekeeping (H04), Hospitality & Tourism , Los Angeles, California
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