Customer Service Representative

Company: Halls Culligan Water
Location: Sylmar
Posted on: September 25, 2022

Job Description:

Culligan of Sylmar is currently seeking a Customer Service Representative to join our office support team. We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry. The right person will have routing/dispatching experience, the ability to answer multi-line phones, be successful in handling customer issues, and experience communicating with field staff in a service oriented industry. If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you!WHY SHOULD YOU WORK FOR CULLIGAN?We are an Essential Employer!Great full time, Monday-Friday 8am to 5pm work schedulePay starting at $16 per hour with opportunity for monthly bonus!Paid time offFull benefits package including 401k with company matchCareer advancement opportunitiesStable and growing, family oriented companyWe like to promote from within!Use of free Culligan equipment in your home!Hall's Culligan is committed to the safety and well-being of our employees and our customers. We provide all of our employees with the proper personal protective equipment (PPE) and sanitization supplies to safely perform their job in the field and office. Employees are following the proper CDC guidelines and practicing social distancing. The latest technology allows our field employees to communicate with customers prior to their visit in order to avoid close contact and keep everyone safe.ResponsibilitiesExperience with incoming and outbound callsResolve any product or service related issues; follow up to ensure complete customer satisfactionSchedule deliveries, dispatch service technicians and/or route representatives to customer locationsTake payments and maintain customer records by updating account informationHandle collection calls and maintain financial accounts by processing customer adjustments when necessaryPrepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.)QualificationsExceptional customer service and in-bound phone experience requiredRouting/Dispatch experience highly desiredMust be proficient in Microsoft OfficeAccount collections experience preferredAbility to prioritize tasks in a fast paced fun environmentStrong work ethic (honesty and integrity are key for this position and to our organization)Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendorsExceptional problem solving skillsAbility to work independentlyCandidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicableBenefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off. INDHCH A

Keywords: Halls Culligan Water, Los Angeles , Customer Service Representative, Hospitality & Tourism , Sylmar, California