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Assistant Director of Housekeeping

Company: South Olive Hotel
Location: Los Angeles
Posted on: June 25, 2022

Job Description:

Why us?

Sage Hotel Management , a Sage Hospitality Group company, is currently seeking a passionate, enthusiastic and purpose driven Assistant Director of Houskeeping to deliver artful hospitality at a newly rebranded and repositioned luxury lifestyle flagship hotel, formerly The NoMad Hotel Downtown Los Angeles.

Currently set to re-launch in Q2 2022, the hotel is an independent, luxury lifestyle property located in Downtown Los Angeles. The property is housed in a gorgeously restored historic building and a quick walk from the Museum of Contemporary Art, Disney Concert Hall and Grand Central Market. With stunning design details, including many hidden corners for guests to explore, the property showcases the glamor of LA without losing sight of its playful side.

The hotel's public areas will serve as 'the locals' living room' and be popular with local creatives, as well as guests seeking access to the city's cultural institutions, the buzzing culinary scene or the city's arena. The property will feature chic guestrooms with a vintage feel and custom furniture; an exciting new restaurant concept and caf--; and downtown LA's most stunning rooftop pool terrace and lounge.

Job Overview

Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Assists in implementing and enforcing procedural changes.

Responsibilities


-Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
-Assist the Executive Housekeeper in interviewing and selecting new employees for hire
-Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
-Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
-Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
-Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
-Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
-Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
-Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
-Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Keywords: South Olive Hotel, Los Angeles , Assistant Director of Housekeeping, Hospitality & Tourism , Los Angeles, California

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