Assistant Director of Housekeeping
Company: South Olive Hotel
Location: Los Angeles
Posted on: June 25, 2022
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Job Description:
Why us?
Sage Hotel Management , a Sage Hospitality Group company, is
currently seeking a passionate, enthusiastic and purpose driven
Assistant Director of Houskeeping to deliver artful hospitality at
a newly rebranded and repositioned luxury lifestyle flagship hotel,
formerly The NoMad Hotel Downtown Los Angeles.
Currently set to re-launch in Q2 2022, the hotel is an independent,
luxury lifestyle property located in Downtown Los Angeles. The
property is housed in a gorgeously restored historic building and a
quick walk from the Museum of Contemporary Art, Disney Concert Hall
and Grand Central Market. With stunning design details, including
many hidden corners for guests to explore, the property showcases
the glamor of LA without losing sight of its playful side.
The hotel's public areas will serve as 'the locals' living room'
and be popular with local creatives, as well as guests seeking
access to the city's cultural institutions, the buzzing culinary
scene or the city's arena. The property will feature chic
guestrooms with a vintage feel and custom furniture; an exciting
new restaurant concept and caf--; and downtown LA's most stunning
rooftop pool terrace and lounge.
Job Overview
Supervise the operations of the housekeeping staff promoting a safe
environment and quality service to achieve maximum guest
satisfaction, protection of assets and minimal expenses. Assists in
implementing and enforcing procedural changes.
Responsibilities
-Supervise the housekeeping staff; planning, apportioning, and
directing their work, training, coaching and counseling and provide
performance feedback to ensure maximum efficiency.
-Assist the Executive Housekeeper in interviewing and selecting new
employees for hire
-Monitor the housekeeping staff and their productivity and
efficiency for the purpose of recommending promotions or other
changes in their status
-Assist the Executive Housekeeper in the handling of employee
complaints and grievances and disciplining them up to termination
when necessary
-Determine the type of materials, supplies, and tools to be used or
merchandise to be bought, stocked and sold.
-Supervise and inspect the cleaning of the guest rooms, turndown
service, public areas and back of the house; ensure compliance with
accident/loss prevention programs, SOPs and health/sanitation
standards and regulations to achieve a high level of cleanliness
and guest satisfaction.
-Implement emergency training and procedures to ensure appropriate
protection of the hotel's guests, staff and company assets.
-Issue assignments to staff reviewing special requests and areas of
concentration to ensure a smooth flow of the housekeeping
operation.
-Issue supplies/goods to staff at beginning of shift in order to
control inventory and ensure proper supplies are available while
controlling expenses.
-Respond to guest requests, concerns and problems to ensure guest
satisfaction. Log items into the Lost and Found and answer
inquiries to maintain controls and ensure guest satisfaction.
-Implement emergency training and procedures to ensure appropriate
protection of the hotel, guest, staff and company assets.
Keywords: South Olive Hotel, Los Angeles , Assistant Director of Housekeeping, Hospitality & Tourism , Los Angeles, California
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