Delta Remote Customer Service Representative - Orlando Residents Only
Company: Inktel Contact Center Solutions
Location: Los Angeles
Posted on: May 16, 2022
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Job Description:
Are you seeking something more for your future? What if you
could help people every day while developing your job into a
meaningful and impactful career? At Inktel, our passion is for
people and our success is built on community, teamwork, and world
class customer service. We believe in helping every single person
achieve their goals as an employee of our growing company. As a
Delta Faucet Customer Support Specialist, you will play a crucial
role in helping our consumers install or troubleshoot Delta Faucet
Company---s faucets through inbound phone calls, emails, text or
chat. You will be supported by an experienced Training team,
engaged leadership, and a community of coworkers all focused on
collaboration and a positive culture. If you are seeking a
meaningful change or jumpstart to your career, please see the
criteria below: Details Training Schedule: Monday through Friday
8:30am-5pm EST for the first two weeks Production Schedule: 10:30am
to 7:00pm EST shift for 4 weekdays and Saturday from 9:30 to 6:00pm
EST. Sunday and 1 weekday off (Tuesday, Wednesday or Thursday).
Work from Home: This is a fully remote, work from home position
Pay: $17 per hour plus monthly bonus incentives. Responsibilities
Of The Position Resolve inbound consumer inquiries via phone,
email, text or chat while updating internal computer applications
and systems Troubleshoot product issues using probing questions to
determine root-cause to solve the consumer---s inquiry Guide
consumers through faucet installation for both kitchen and lavatory
products Deliver superior customer service through first call
resolution Use Delta Faucet Company---s customer relationship
management tools to research inquiries and document consumer
interactions for consumer solutions Maintain required product
knowledge to deliver world class customer service Successful
Candidates Must Possess Positive mindset and proven record of
excellent attendance ---Customer First--- and resolution focus for
every phone call High school Diploma / GED required, College
education a plus Strong communication and attention to detail
skillset Customer service and call center experience preferred but
not expected Desire for growth and development with a growing
company To learn more about Inktel and our culture, please visit:
www.inktel.com/culture. Inktel is proud to be an Equal Opportunity
Employer and Drug-Free Workplace. All qualified applicants will
receive consideration for employment without regard to race,
religion, color, national origin, sex, sexual orientation, gender
identity, age, status as a protected veteran, among other things,
or status as a qualified individual with a disability.
Keywords: Inktel Contact Center Solutions, Los Angeles , Delta Remote Customer Service Representative - Orlando Residents Only, Hospitality & Tourism , Los Angeles, California
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