Assistant Guest Services Manager
Company: La Jolla Beach & Tennis Club, Inc.
Location: Los Angeles
Posted on: May 16, 2022
The La Jolla Beach & Tennis Club is currently seeking a highly
skilled Assistant Guest Services Manager to -join our team at our
beautiful oceanfront property!
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc.
Our landmark hotels and restaurants have become La Jolla
institutions, which are founded on family values and community
mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent
benefits and a great work environment for our employees.
What we offer:
Free daily meal and salad bar
Benefits including: Medical, Dental, Vision, 401K (based on
Paid vacation, sick, and holiday time
Dining discounts for employees (and up to 6 guests) at the Marine
Room, The Shores Restaurant, and our Club Dining!
Property retail shop and hotel discounts
$500 referral bonus for referring new employees to The La Jolla
Beach & Tennis Club
What we ask:
Consistently provide professional, attentive, and genuinely
Promote and follow LJBTC, Inc's Signature Service standards and
requirements to ensure a lasting impression of exemplary service
resulting in satisfied and loyal members and guests
Manages the Beach Club and La Jolla Shore Hotel Front Office and
Ambassador departments. Promotes and follows LJBTC, Inc.'s
Signature Service standards and requirements ensuring a lasting
impression of exemplary service resulting in supremely satisfied
and loyal members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Oversee the day to day operations of the Beach Club Front Office,
Shores Front Office, Ambassador Department, and the Seasonal
Beach/Pool Operations at the Shores Hotel.
Respond to any issues from previous MOD Reports with pertinent
information for hotel guests/members.
Respond to any issues from all departments daily/shift
Conduct standups with designated departments.
Plan breaks and coverage based upon Arrival/Departures for both
Ensure all departments prepared for VIP's/Events on property.
Ensure that all teams prepared for Amenity program for LTS/Return
Manage house count and In-House status.
Address any guest room needs daily with Housekeeping and
Review previous day HotSos calls.
Respond to all OTA reviews/Unificous.
Manage with varying departments for events including with
Manage with Property Services Department with any safety issues as
well as Population control issues at the Beach Club.
Oversee the Guest Programs (100 days of Summer) at the Shores/BC
Address employee concerns or scheduling issues/call-offs/on-call
for overnight call-offs.
Create new Zingle messaging to guests.
Address any member disputes for guest fees with
Review any exceptions for both guests and members and proper follow
up of disciplinary action.
Respond to any questions regarding daily financials including
Establish daily walk-in rate based on Occupancy.
Acts as Guest Services Team leader in absence of GSM.
Must be available to work mornings, evenings, weekends and holidays
Other duties may be assigned.
This position plays an essential role in maximizing guest
satisfaction and ensuring the financial success of the company.
-The Assistant Guest Services Manager is expected to achieve the
desired results by monitoring and controlling expenses of the
department within budget guidelines, ensuring front office expenses
of department are within budget guidelines and ensuring employee
satisfaction through effective communication and follow
Manages subordinate supervisors and employees in the Front Desk
department. Responsible for the overall direction, coordination,
and evaluation of this unit. Carries out supervisory and management
responsibilities in accordance with the organization's policies and
applicable laws. Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees;
addressing complaints and resolving problems. -Schedules employees
to achieve maximum productivity within budget.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college or university; or three
years related experience and/or training; or equivalent combination
of education and experience.
Ability to read, analyze, and interpret technical journals,
financial reports, and business documents. Ability to respond to
common inquiries or complaints from customers, regulatory agencies,
or members of the business community. -Ability to effectively
present information in English to top management and public groups,
employees, and guests of the organization.
MATHEMATICAL SKILLS :
Ability to work with mathematical concepts such as probability and
statistical inference. Ability to apply concepts such as fractions,
percentages, yield ratios, and proportions to practical situations.
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages.
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form. Ability to define
problems, collect data, establish facts, and draw valid
conclusions. Ability to interpret an extensive variety of technical
instructions in mathematical or diagram form.
OTHER SKILLS and ABILITIES
Ability to use Computers (with software programs such as Microsoft
products: (Word, Excel, Powerpoint). -Skilled with Property
Management Systems and POS systems.
Ability to perform multiple tasks simultaneously.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is regularly
required to stand and talk or hear. The employee frequently is
required to walk; use hands to handle objects, tools, or controls;
reach with hands and arms; climb or balance; and taste or smell.
The employee is occasionally required to sit and stoop, kneel,
crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds and
frequently lift and/or move up to 25 pounds and occasionally lift
up to 50 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception, and the ability to adjust focus.
Keywords: La Jolla Beach & Tennis Club, Inc., Los Angeles , Assistant Guest Services Manager, Hospitality & Tourism , Los Angeles, California
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