Customer Service Representative
Company: Texas Moving Co., Inc
Location: Los Angeles
Posted on: January 16, 2022
We are hiring a Customer Service Representative to manage
customer queries and complaints. You will also be asked to process
orders, modifications, and escalate complaints across a number of
communication channels. To do well in this role you need to be able
to remain calm when customers are frustrated and have experience
working with computers.
Maintaining a positive, empathetic, and professional attitude
toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments,
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Keywords: Texas Moving Co., Inc, Los Angeles , Customer Service Representative, Hospitality & Tourism , Los Angeles, California
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