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Customer Service Representative

Company: Galleher
Location: Santa Fe Springs
Posted on: November 22, 2021

Job Description:

Galleher LLC, founded in 1937 and based in Los Angeles, is an industry leader in the design, manufacture, and distribution of residential and commercial flooring products. It's one of the top five wholesale flooring distributors in the U.S. with 400+ employees and 35 locations across seven states. For more information, visit .Responsibilities: Performs all customer service duties to include answering customer inquiries via telephone, in-person, and email regarding product orders, account status, product information, and price information.Performs other administration related duties as assigned.Assists and works closely with outside sales personnel.Resolves customer problems/discrepancies in an expeditious and tactful manner.Attends meetings and training sessions as required.Ensures complete paperwork so orders are handled and processed properly.Qualifications: 6 months of previous outbound call experience, preferably using a dialer or CRM package.2 -3 years Customer Service:6 months of previous incoming call handling experience preferably using an ACD.Proficient in person customer service environment.Strong verbal and written communication skills.Strong phone call management skills.Familiarity with construction processes and flooring material preferred.Strong project office management skills is a plus.Able to relate to all levels of customers, staff, and management.Proficient math skills.Organized and have attention to details.Ability to work independently.Ability to multi-task efficiently.Must be able to work well in a team atmosphere.Galleher is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit-based factors.Job Type: Full-timeBenefits:401(k) matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridaySupplemental Pay:Bonus payCOVID-19 considerations:All visitors are expected to wear masks in the facility and practice social distancingWork Location:One locationWork Remotely:NoWork Location: One location

Keywords: Galleher, Los Angeles , Customer Service Representative, Hospitality & Tourism , Santa Fe Springs, California

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