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Dental Radiography - Clinical Support Lead

Company: XDR Radiology
Location: Los Angeles
Posted on: May 18, 2018

Job Description:

Are you a Registered Dental Assistant or Hygienist looking for something different? Are you a natural leader at the dental office? Do you enjoy educating people in the clinical environment? Do you embrace creative problem-solving in a business environment?---XDR is known for its customer service, but we are always looking for ways to improve. We need someone who can teach dentists and their staff how to properly use our sensors and software, and to proactively discover and address issues before they become problems. We are looking for analysis, solutions, follow-through, and a pleasant, constructive tone.---Here are the main duties:

  • Lead the Clinical Support department in improving customer satisfaction, effectiveness, and efficiency
  • Work with other departments to provide optimal customer service
  • Train new users in software and sensor usage, appropriate exposure, and equipment care - from initial contact through follow-up calls
  • Provide user support over the phone, by Internet-based remote control, and by occasional on-site visits
  • Help verify and document software and sensor changes
  • Periodically assist in answering customer service calls and creating support tickets
  • Other duties as assigned--- Requirements
    • Proven problem-solver - must be able to both recognize/analyze big picture problems and handle the small details that make up the solutions
    • Self-motivated team player
    • Current RDA or RDH license
    • Minimum 3 years of dental clinical experience with minimum 1 year in a lead or manager position
    • Clinical experience with digital intraoral sensors
    • Openness to new devices and new techniques
    • Excellent communication and teaching skills oral and written
    • Customer service attitude and approach
    • Professional demeanor
    • Must be able to work on-site at the Los Angeles main office
    • Ability to travel -5% of the time
    • Microsoft Office proficiency---If you respond to this posting, please let us know how many FMX's you take a week, which digital intraoral sensors you have experience with, and provide a paragraph describing the most challenging or subtle imaging issue you've encountered at the dental office and how you went about resolving it.. Cover letters are nice, too.---XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.---XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance. Associated topics: assistant, dental biller, bilingual, clinical, clinical assistant, dental assistant, efda, oxide, radiographer, x ray

      Keywords: XDR Radiology, Los Angeles, Dental Radiography - Clinical Support Lead, Healthcare, Los Angeles, California

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