Office Supervisor - Santa Clarita Ortho Clinic - Full Time 8 Hour Days (Exempt) (Non-Union)

Company: University of Southern California
Location: Los Angeles
Posted on: May 28, 2023

Job Description:

Under the direction of the Director of Ambulatory Services for Orthopaedic Surgery, this position organizes, coordinates or provides oversight of the business and patient care functions for the Department of Orthopaedic Surgery. The position will supervise the medical front and back-office staff and coordinate clinical services. Provide daily administrative and operational oversight and physical space management. Work with leadership to manage the scheduling of appointments and referrals in order to ensure that high quality support services are provided to physicians and patients, ensure a steady patient flow and productive patient physician facility relationships. Demonstrate a leadership style that promotes enthusiasm and dedication to the facility and its administration.Minimum Education:* High School graduate or equivalent.Minimum Experience/Knowledge:* 3-5 years administrative operations experience in an outpatient setting.* Knowledge of EHR, financial systems (Lawson, Kronos)* Demonstrated effective supervisory skills including experience in recruitment, performance appraisal, identification and communication of expectations, and training. Skill in analyzing information and procedures to define objectives, identify patterns and recognize alternatives and their implications.* Skill in operating a personal computer and software programs, including MS Word, and Excel Spreadsheet. Interpersonal skills to promote a cooperative and productive work environment and to establish and maintain cooperative, productive working relationships with faculty, residents, medical students and staff from various social, cultural, and economic backgrounds.* Working knowledge of medical terminology.* Writing skills to prepare accurate and concise reports and memorandums that clearly convey information utilizing appropriate vocabulary and grammar.* Working knowledge of computerized appointment scheduling and registration system, and the ability to effectively train staff in the use of the system. Working knowledge of hospital policies and procedures to appropriately manage patient registration, cashiering, risk management, and personnel.* Working knowledge of major medical insurance plans. Demonstrated experience in managing patient services and nursing staff in a private medical practice or community clinic.* Work with Lead Physician, Director and Senior Operations Manager to plan and prepare for annual budget, integrating organizational goals, patient care standards and administrative requirements. This includes forecasting for need of capital equipment, number of patient visits, and any staff requirements.* Ability to maintain confidentiality and work with sensitive and confidential information using judgment and discretion. Skill in listening perceptively, conveying awareness and responding to patients with health concerns, using tact and discretion. Ability to creatively integrate competing demands of a high-volume patient care setting into a productive working environment and maintain equanimity under pressure of frequent interruptions and/or distractions.Required License/Certification:* Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (required for City of LA employees only)USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.Read USC's Clery Act Annual Security ReportNotice on Non-DiscriminationCertain positions are subject to background screeningEEO is the LawEEO is the Law SupplementPay Transparency Non-DiscriminationUSC is an E-Verify EmployerIf you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:https://wd5.myworkday.com/usc/d/inst/1$9925/9925$86076.htmld

Keywords: University of Southern California, Los Angeles , Office Supervisor - Santa Clarita Ortho Clinic - Full Time 8 Hour Days (Exempt) (Non-Union), Healthcare , Los Angeles, California