Medical Assistant
Company: QueensCare
Location: Los Angeles
Posted on: May 28, 2023
Job Description:
Job Details
Level
Entry
Job Location
East 3rd St Health Center - Los Angeles, CA
Position Type
Full Time
Education Level
High School Diploma / GED
Salary Range
$17.48 - $24.48 Hourly
Travel Percentage
Local Travel Site to Site
Job Shift
Day
Job Category
Health Care
Description
Under clinical supervision of the Health Center Manager (HCM) the
Medical Assistant (MA) is responsible for ensuring internal and
external clients are provided with exceptional customer service.
The MA prepares and maintains treatment rooms; drapes and positions
patients; administers vaccines; performs phlebotomy services and
on-site lab testing under CLIA Certification; provides patient
education; documents in the electronic health record; maintains and
stocks supplies and instruments for provider use; takes vital signs
and assists as needed with patient care. The MA is proficient in
the use of the electronic health record and practice management
systems. Additionally, the MA may perform non-clinical duties to
include such responsibilities as patient appointment scheduling,
registration, data entry, correspondence and other duties as
assigned.
The MA actively promotes the integration of health center programs,
including primary and specialty care, to sustain QueensCare Health
Centers' certification as a Level III Patient Centered Medical Home
(PCMH).
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Supports and implements the organization's vision, mission and
values.
- Determines priorities and method of completing daily workload
to insure that all responsibilities are carried out in a timely
manner.
- Performs all job functions in a professional and courteous
manner. This includes answering all phone calls and emails timely
and providing excellent customer service to internal and external
customers.
- Fosters and promotes a culture of service excellence and
accountability.
- Obtains and verifies two forms of patient identification (full
name and date of birth) prior to rendering services.
- Performs and documents vital signs: pain, pulse rate, blood
pressure, weight, height, BMI, allergies, head circumference. Takes
appropriate action for abnormal vital signs per established
protocols.
- Maintains documentation to ensure completeness, accuracy and
timeliness including required logs, flow sheets, lab/x-ray results,
recording telephone calls and prescription refill information in
the patient's electronic health record.
- Performs, under the direction of the provider and standardized
orders; electrocardiograms, ear lavages, vision tests, and skin
tests. Collects non-invasive specimens, obtains blood samples via
skin or venipuncture, etc.
- Adheres to all infection prevention policies and procedures and
properly disposes of biohazard waste and sharps.
- Participates in carrying out PCMH functions including
reporting, measuring performance and integrating key features of
PCMH collaboratively with patients, physicians and practice
teams.
- Labels vaccines, medications and supplies properly with open
date, initials and job title. Documents expiration date as
required.
- Maintains the cleanliness of the laboratory and patient areas
utilizing infection prevention techniques. Ensures that the
laboratory is stocked with necessary supplies and instruments prior
to each patient exam.
- Handles telephone calls in a highly professional manner.
Responds in a prompt and accurate manner to all requests and
inquiries. Demonstrates ability to problem solve and perform
critical thinking. Adheres to all requirements regarding patient
privacy and confidentially.
- Demonstrates the ability to make decisions and exercise sound
judgment. Demonstrates the ability to set priorities, and complete
assigned duties in a timely manner. Understands the needs of others
in relation to his/her responsibilities and uses good judgment when
responding to requests from others.
- Prepares reports clearly, neatly and accurately with complete
documentation in a timely manner.
- Follows all work through to completion in a timely, efficient
manner in accordance with his/her assigned duties and
responsibilities. Performs work in an honest and ethical manner
with sensitivity to those affected by the decisions made.
Consistently treats coworkers, vendors and the public, etc., with
respect, courtesy, cooperation, and professionalism.
- Conducts self in an ethical manner. Insures that the compliance
program and professional code of ethics are followed.
- Participates in quality and utilization activities that may
include the tracking, completion and submission of reports.
- Coordinates and ensures that mandatory education and training
is completed on a timely basis as required.
- Seeks guidance and directions as necessary from appropriate
resources for the performance of duties.
- Complies with organizational policies and procedures
- Perform all other duties as assigned.
- Must be willing and able to work at all locations as needed to
meet patient care needs.
- Must be willing and able to work all business hours including
evenings and weekends. To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
EDUCATION/EXPERIENCE:
- High School graduate or equivalent degree (GED) required.
- Completion of Medical Assistant program by a National
Association of Trade and Technical School, required.
- 2 years healthcare experience preferred.
- Phlebotomy certificate preferred.
- Bilingual in English/Spanish and/or English/Tagalog and/or
English/Armenian and/or English/Korean preferred.
LANGUAGE SKILLS:
Ability to read and interpret documents, such as policies and
procedures, benefits information, benefit surveys, board minutes,
routine mail, simple contracts, and instruction manuals. Ability to
compose routine reports and correspondence. Ability to speak
effectively with employees, visitors and management.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, and apply concepts
of basic algebra and geometry.
REASONING ABILITY:
Ability to exercise common sense in carrying out instructions
furnished in written, oral, or diagram form and in other daily
situations that arise. Ability to deal with problems involving
several concrete variables in standardized situations. Ability to
make decision and execute timely to produce a positive outcome.
OTHER SKILLS AND ABILITIES:
- Demonstrates ability and flexibility to work in other areas of
the organization as needed.
- Adheres to company's policies and procedures.
- Demonstrates required knowledge, skills, education for job
functions.
- Performs all job functions in a professional, courteous and
timely manner while demonstrating and promoting positive customer
service skills.
- Maintains and promotes a safe work environment.
- Demonstrates good communication skills, both oral and
written.
- Demonstrates proficiency in basic computer applications
including Microsoft Outlook and office suite.
- Adjusts schedule in conjunction with the process of
departmental scheduling and departmental need. Performs duties and
tasks with minimal supervision. Identifies problems and
opportunities to improve the quality of department services and
provides suggestions to the Manager. Seeks guidance when necessary
to effectively perform duties.
- Performs work in an honest and ethical manner.
- Adapts well to changes in work requirements.
- Flexible, detail-oriented, and multi-task effectively.
- Follows rules, and guidance when directed from supervisor.
- Respects the diverse values, beliefs, and cultures present in
individuals, and groups served.
- Timely and dependable.
- Ability to work under pressure with the capacity for
reflection.
- Proficient prior use of an Electronic Medical Record
system.
PHYSICAL DEMANDS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly
required to use hands to finger, handle or feel and reach with
hands and arms. The employee frequently is required to stand, walk,
and sit. The employee is occasionally required to climb or balance,
stoop, kneel, crouch or sit. The employee must frequently lift
and/or move up to 10 pounds and occasionally life and/or move up to
30 pounds. The employee is occasionally required to ascend and
descend one flight of stairs. Specific vision abilities required by
the job include close vision, color vision, and ability to adjust
focus.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The noise level in the work environment is often low. However,
there are many times when there is a high ambient background noise
of phones and multiple conversations. Must be able to screen out
the background noise to concentrate on the work at hand.
Keywords: QueensCare, Los Angeles , Medical Assistant, Healthcare , Los Angeles, California
Didn't find what you're looking for? Search again!
Loading more jobs...