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Company: Comprehensive Community Health Centers Inc.
Location: Los Angeles
Posted on: November 26, 2022

Job Description:

JOB SUMMARYThe Lead Registered Dental Assistant (RDA) contributes to CCHC's continued success by passionately executing the community center's business model, promoting the company culture, mission and values. The Lead RDA is responsible for the day-to-day operations of the back office in the dental clinic, including the management and development of the other Dental Assistants in the office. It is expected that the majority of the RDA Lead's daily work will be to support the success of the clinicians through effective delivery of perfect patient experience.ESSENTIAL DUTIES AND RESPONSIBILITIESEstablishes patient friendly and efficient workflow for the back office based on available staff, scheduled patients, and walk-ins.Directs dental clinical support staff to ensure efficiency and smooth clinic operations which support teamwork, and generate positive interaction amongst front and back office staff.Assists in transition for all new hire providers to ensure proper acclimation to CCHCWorks with Office Manager to manage schedule for dental assistants, coordinating ill calls and vacation requests, to provide appropriate coverage. Assists manager in review and collection of time cards.Participate in interviewing applicants and training and orienting new employees; provide information to manager for hiring decisions and employee performance evaluationsElectronic Dental Record(EDR) super user, attending training sessions and distributing information to providers and staff through individual trainings and communications.Provides on-going objective and constructive feedback to manager regarding quality assurance and improvementPerforms independent procedures as delegated and directed by the dentist in accordance with state regulation and law and Dental Department directive and protocol.Maintains all Dental Department areas and equipment in compliance with Dental department directives and protocols as well as center policies and procedures relative to infection control, exposure control and safety issues.Submits dental supply order on regular basis for review by office managerIdentifies, reports, and follow up on any maintenance issues including dental equipment, operatories, and sterilization areaResponsible for maintenance of emergency kit and first aid supplies to ensure all items are in stock and up to dateFollow maintenance schedule for dental equipment (autoclave, hand pieces, processor, compressor, etc.)Receives and places necessary telephone calls consistent with professional matters, clinic business and patient of the dental department.Manage infection control, sterilization and disinfection processes for all products, equipement and patient rooms in accordance with the Centers for Disease Control (CDC) guidelines.Ensure compliance with company policies, as well as State, Federal and other regulatory bodies.Participates in appropriate health promotion / disease prevention activities, both on site and off site as required.As directed by a supervisor, performs other related and/or necessary tasks to achieved organizational and programmatic goals and objectives.

EDUCATION, TRAINING AND EXPERIENCEHigh school diploma or GED certification.Registered Dental Assistant licenseAt least five years of experience in dental office setting.KNOWLEDGE, SKILLS AND ABILITIESSuperior problem solving skills with the ability to listen, understand and solve, or escalate, issues as needed.In-depth knowledge of front office process and protocols.Maintain an appropriate professional appearance and demeanor in accordance with CCHC policies.Ability to handle and maintain extreme confidentially with employee records, compensation information, etc.Ability to always demonstrate the highest level of performance and behavior standards.Ability to be honest and straightforward, dealing with issues fairly and consistently.Ability to direct the work of others and work as a team leader in attainment of goals.Ability to find solutions when barriers are identified.Strong documentation skills.Ability to multi-task and prioritize when needed.Ability to independently seek out resources and work collaboratively.Ability to read, understand and follow oral and written instructions.Experience and work ethics that supports working within a high functioning, team-oriented environment.Demonstrates a willingness and ability to work under supervision.Ability to develop and maintain good working relationships with staff.Ability to use computer and learn new software programs.Excellent interpersonal skills reflecting clarity and diplomacy and the ability to communicate accurately and effectively with all levels of staff and management.Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.Possesses ability to communicate effectively, both verbally and in writing.Possesses genuine respect for others and acceptance of their individual social and cultural traits.Proficient knowledge of Microsoft Outlook.Able to travel and attend professional meetings, conferences, trainings and clinic sites.Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.Proficiency and/or ability to expand knowledge of department specific key performance indicators. This includes interrupting data and ability to generate, as well, share self-service reports. In addition, the ability use reports/data to drive decision making.Performs other related duties as assigned.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.This is primarily a clinic classification but requires occasional field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouchWork is performed in the reception area involving frequent contact with people. Interaction with others is constant and interruptive.Requires lengthy periods of sitting while assisting the dentist.Required manual dexterity, vision correctable to 20/20 and hearing must be in the range of normal for telephone contact.Occasional travel could be required via car to local clinics.The environment tends to be fast paced and may, at times, produce stressful situations.All of the information contained herein reflect general details as necessary to describe the principal functions of this classification but it should not be considered an all-inclusive listing of the work requirements. Management reserves the right to add, modify, change, or rescind the duties and/or work assignments of all positions, without advance notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.PHYSICAL DEMANDSPosition requires prolonged sitting at a computer, some bending, lifting, stooping and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopy machine, telephone, and other office equipment is also required. Employee must have normal range of hearing and eyesight.NOTE: The essential job functions for this position include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential functions of this job without imposing significant risk of substantial harm to the health or safety of themselves or othersPI196283523

Keywords: Comprehensive Community Health Centers Inc., Los Angeles , LEAD REGISTERED DENTAL ASSISTANT (Leadership Exp. Required), Healthcare , Los Angeles, California

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