LEAD REGISTERED DENTAL ASSISTANT (Leadership Exp. Required)
Company: Comprehensive Community Health Centers Inc.
Location: Los Angeles
Posted on: August 7, 2022
The Lead Registered Dental Assistant (RDA) contributes to CCHC's
continued success by passionately executing the community center's
business model, promoting the company culture, mission and values.
The Lead RDA is responsible for the day-to-day operations of the
back office in the dental clinic, including the management and
development of the other Dental Assistants in the office. It is
expected that the majority of the RDA Lead's daily work will be to
support the success of the clinicians through effective delivery of
perfect patient experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Establishes patient friendly and efficient workflow for the back
office based on available staff, scheduled patients, and
Directs dental clinical support staff to ensure efficiency and
smooth clinic operations which support teamwork, and generate
positive interaction amongst front and back office staff.
Assists in transition for all new hire providers to ensure proper
acclimation to CCHC
Works with Office Manager to manage schedule for dental assistants,
coordinating ill calls and vacation requests, to provide
appropriate coverage. Assists manager in review and collection of
Participate in interviewing applicants and training and orienting
new employees; provide information to manager for hiring decisions
and employee performance evaluations
Electronic Dental Record(EDR) super user, attending training
sessions and distributing information to providers and staff
through individual trainings and communications.
Provides on-going objective and constructive feedback to manager
regarding quality assurance and improvement
Performs independent procedures as delegated and directed by the
dentist in accordance with state regulation and law and Dental
Department directive and protocol.
Maintains all Dental Department areas and equipment in compliance
with Dental department directives and protocols as well as center
policies and procedures relative to infection control, exposure
control and safety issues.
Submits dental supply order on regular basis for review by office
Identifies, reports, and follow up on any maintenance issues
including dental equipment, operatories, and sterilization area
Responsible for maintenance of emergency kit and first aid supplies
to ensure all items are in stock and up to date
Follow maintenance schedule for dental equipment (autoclave, hand
pieces, processor, compressor, etc.)
Receives and places necessary telephone calls consistent with
professional matters, clinic business and patient of the dental
Manage infection control, sterilization and disinfection processes
for all products, equipement and patient rooms in accordance with
the Centers for Disease Control (CDC) guidelines.
Ensure compliance with company policies, as well as State, Federal
and other regulatory bodies.
Participates in appropriate health promotion / disease prevention
activities, both on site and off site as required.
As directed by a supervisor, performs other related and/or
necessary tasks to achieved organizational and programmatic goals
EDUCATION, TRAINING AND EXPERIENCE
High school diploma or GED certification.
Registered Dental Assistant license
At least five years of experience in dental office setting.
KNOWLEDGE, SKILLS AND ABILITIES
Superior problem solving skills with the ability to listen,
understand and solve, or escalate, issues as needed.
In-depth knowledge of front office process and protocols.
Maintain an appropriate professional appearance and demeanor in
accordance with CCHC policies.
Ability to handle and maintain extreme confidentially with employee
records, compensation information, etc.
Ability to always demonstrate the highest level of performance and
Ability to be honest and straightforward, dealing with issues
fairly and consistently.
Ability to direct the work of others and work as a team leader in
attainment of goals.
Ability to find solutions when barriers are identified.
Strong documentation skills.
Ability to multi-task and prioritize when needed.
Ability to independently seek out resources and work
Ability to read, understand and follow oral and written
Experience and work ethics that supports working within a high
functioning, team-oriented environment.
Demonstrates a willingness and ability to work under
Ability to develop and maintain good working relationships with
Ability to use computer and learn new software programs.
Excellent interpersonal skills reflecting clarity and diplomacy and
the ability to communicate accurately and effectively with all
levels of staff and management.
Demonstrates ability to work in a regulatory climate that includes
oversight of state and federal entities, payer contracts etc.
Possesses ability to communicate effectively, both verbally and in
Possesses genuine respect for others and acceptance of their
individual social and cultural traits.
Proficient knowledge of Microsoft Outlook.
Able to travel and attend professional meetings, conferences,
trainings and clinic sites.
Demonstrate flexibility, enthusiasm, and willingness to cooperate
while working with others in multi-disciplinary teams.
Proficiency and/or ability to expand knowledge of department
specific key performance indicators. This includes interrupting
data and ability to generate, as well, share self-service reports.
In addition, the ability use reports/data to drive decision
Performs other related duties as assigned.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.
This is primarily a clinic classification but requires occasional
field visits and driving. Temperature conditions are controlled
with no direct exposure to hazardous physical substances. The noise
level in the work environment is usually low to moderate.
The employee will frequently lift and/or carry reports, records and
other materials that typically weigh less than 20 pounds. The
employee is occasionally required to stoop, kneel, bend, or
Work is performed in the reception area involving frequent contact
with people. Interaction with others is constant and
Requires lengthy periods of sitting while assisting the
Required manual dexterity, vision correctable to 20/20 and hearing
must be in the range of normal for telephone contact.
Occasional travel could be required via car to local clinics.
The environment tends to be fast paced and may, at times, produce
All of the information contained herein reflect general details as
necessary to describe the principal functions of this
classification but it should not be considered an all-inclusive
listing of the work requirements. Management reserves the right to
add, modify, change, or rescind the duties and/or work assignments
of all positions, without advance notice, and to make reasonable
accommodations so that qualified employees can perform the
essential functions of the job.
Position requires prolonged sitting at a computer, some bending,
lifting, stooping and stretching. Good eye-hand coordination and
manual dexterity sufficient to operate a computer keyboard,
photocopy machine, telephone, and other office equipment is also
required. Employee must have normal range of hearing and
NOTE: The essential job functions for this position include, but
may not be limited to those listed in this job description.
Employees hired for this position must be able to perform the
essential functions of this job without imposing significant risk
of substantial harm to the health or safety of themselves or
Keywords: Comprehensive Community Health Centers Inc., Los Angeles , LEAD REGISTERED DENTAL ASSISTANT (Leadership Exp. Required), Healthcare , Los Angeles, California
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