Veterinary Receptionist Supervisor
Company: Casillas East Los Angeles Dog & Cat Hospital
Location: Los Angeles
Posted on: January 17, 2022
WERE LOOKING FOR:
A courteous and efficient veterinary receptionist supervisorto
coordinate and manage all office administration procedures. The
veterinary receptionist supervisorsresponsibilities include
welcoming pet owners to our clinic, resolving conflicts among
office staff members, screening telephone calls. You should also be
able to answer pet owners questions regarding clinic policies,
appointment availabilities, and treatment costs.
To be successful as a veterinary receptionist supervisor, you
should be patient, detail-oriented, and adept at multitasking.
Ultimately, an outstanding veterinary receptionist supervisor
should be able to communicate effectively with pet owners and
veterinary staff members as well as demonstrate exceptional
management, organizational, and customer service skills.
Experienced veterinary receptionist/supervisor with a MINIMUM OF
1-YEAR VETERINARY EXPERIENCE REQUIRED
Compassionate, Calm, Team Player, Multi-Tasker and Strong
Highly organized and possess computer skills
Self-starter with the desire to continue to advance your knowledge
WE OFFER OUR STAFF:
* Comprehensive Benefits (paid vacation/sick time/holidays, health,
dental, vision, liability, 401K, life & supplemental insurance,
employee assistance program & personal pet care discounts)
* Competitive Compensation
* Paid CE Allowance & Professional Dues if licensed
* Career Development Opportunities
* CVT, RVT, LVT & CVPM Tuition Assistance Programs
* Referral Bonus Program
* Generous pet discounts
JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO:
Make informal recommendations to the veterinary practice manager
concerning such personnel matters as staffing needs, advancement,
re-assignments, hours of work or other status changes affecting the
Direct on-the-job training to develop employee skills, advise
employees of performance requirements and their progress in meeting
those requirements, discuss corrective measures to improve
performance and prepare appraisals.
Resolve informal employee complaints, provide a general explanation
of the nature and basis for hospital personnel policies and
procedures; maintain effective employee-management
Work well with all team members and ensure that your actions
support the hospital, the doctors and the practice philosophy.
Knowledge of hospital procedures for assembling patient records in
their required order and sequence and for recording a variety of
veterinary practitioners orders for patient activities, diet, test
and treatments in order to maintain an accurate and permanent
report of patient information.
Knowledge of spelling and meaning of commonly used veterinary
terminology (e.g. terms of anatomy, physiology, diseases, tests,
etc.) in order to accurately enter specific information into
Requires skill in obtaining information from owners to complete
records, in giving instructions for scheduling appointments and
therapeutic activities and in relaying the practitioners orders
concerning animal care and treatment.
Ensuring that pet owners complaints are promptly addressed and
Strong client service skills.
Preparing employee work schedules and managing the office
Strong leadership, communication, and motivations skills. Has the
ability to direct, guide and assist a group of individuals.
Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition,
Ability to show unbiased judgment when managing people and make
fair and just recommendations in regard to personnel issues and/or
Answering telephone calls in a polite and professional manner.
Developing and implementing an effective inventory control system
to ensure that necessary office and medical supplies are ordered in
a timely manner.
Promptly notifying the appropriate veterinary staff of emergency
Interviewing suitable office staff candidates and providing
training to office employees as needed.
Perform other duties as assigned.
Keywords: Casillas East Los Angeles Dog & Cat Hospital, Los Angeles , Veterinary Receptionist Supervisor, Healthcare , Los Angeles, California
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