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Dental Team Lead

Company: Corps Partners
Location: Los Angeles
Posted on: January 16, 2022

Job Description:

The Dental Team Leader's role is to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental practice. -
The outcome of this role is achieved by following -Core Values: - Integrity - Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions. -
--- Be in compliance with all laws governing our company (e.g., HIPAA)
--- Maintain patient confidentiality
--- Always do the right thing-even when no one is watching
--- Demonstrates high integrity in all activities; does not cut corners to achieve goals
--- Designs and systematically executes proactive, recurring processes to achieve goals
--- Support the organization's goals and values, support affirmative action and respecting diversity, and adhere to state and federal guidelines Mission Driven - Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service.
--- Builds a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates' skills, and encouraging growth -
--- Efficiently schedule appointments for all patient services
--- Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff.
--- Improve processes, products, and services through modern and creative thinking
Patient First - Evaluating our level of service and quality to the people we serve, putting what's best for our patients above all else.
--- Review patient and family health needs to ensure all needs are met -
--- Passionate about enabling our teams to deliver high-quality care and service
--- Strives to meet or exceed the expectations of both internal and external customers
--- Establish clear expectations for teammates around desired patient experience and respond promptly to customers' needs by greeting patients upon arrival and scheduling appointments and answering all patient inquiries in person and on the phone
--- Create appropriate contracts and payment plans for private pay patients
--- Prepare accurate patient insurance letters
--- Ensure smooth patient flow while multitasking and taking the initiative
Accountability - Taking responsibility for meeting our commitment and taking ownership of our results.
--- Complete all required tasks accurately and on time
--- Possesses an ability to work on multiple projects, problems, or tasks at once
--- Uses research, facts, and analysis to inform decisions and continually improve outcomes
--- Understand, monitor, and ensure effective execution of all policies and procedures by completing administrative tasks correctly and on time
Compassion - Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy. Seeing people as humans and assuming positive intent.
--- Work collaboratively with the Hero Practice Support Center team to implement new programs and initiatives and provide feedback and ideas on improvement areas
--- Collaborate with others to provide and understand vision and inspiration to peers by displaying passion and optimism and remaining open to others' ideas -
--- Be able to work in a fast-paced environment with different personalities -
--- Support a non-judgmental environment for patients and their families
Teamwork - Acting as a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow.
--- Report to work as scheduled and ready to work
--- Collaborate with others to provide high-quality care and experience for our patients and their families
--- Be able to work in a fast-paced environment with different personalities
--- Place team above self, doing whatever it takes to make the broader team win -
--- Work well with members of Hero's leadership team in pursuit of the company's goals - Minimum Qualifications:
--- High school diploma or GED
--- At least one year of administrative experience
--- Previous experience in a dental practice is a plus
Desired Qualifications: -
--- Identify issues and resolve problems in a timely manner; use reason even when dealing with emotional topics
--- Able to multitask and complete tasks correctly and on time
--- Demonstrate strong interpersonal skills, listening to patients' needs, and possess a friendly and outgoing demeanor
--- Preferred knowledge of EagleSoft/Dolphin Database, Paychex Application Preview Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, and must be proficient at using Microsoft Word and Excel
Physical Requirements:
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. -
Work Environment:
Work is performed in a dental office which is a clinical and office environment. Dental Team Leaders are occasionally exposed to fumes, airborne particles and toxic or caustic chemicals; therefore, compliance with proper safety and OSHA standards is required. This role routinely utilizes standard dental and office equipment. Apply Enter your email below to sign up to receive our monthly newsletter.

Keywords: Corps Partners, Los Angeles , Dental Team Lead, Healthcare , Los Angeles, California

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