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Lab Assistant/Client services

Company: Confidential
Location: Los Angeles
Posted on: November 22, 2021

Job Description:

Lab Assistant/Client services Clinical laboratory is seeking a part time Lab assistant/client service representative with excellent customer service and data entry skills to cover work load and fill staff vacancies. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller * Acts as quality assurance by reporting frequent customer complaints to leadership * Retrieve messages every morning from voice mail and forward to appropriate personnel. * Adheres to defined quality standards for the handling of all inquiries. * Communicate with customers via phone, email and chat, including routine visits to build rapport * Answer and route all incoming telephone calls to appropriate personnel or department. * Answer client inquiries for test results. * Add tests as requested by phone. * Forward specimen pickups and supply requests to Dispatcher. * Call or fax client offices for missing information. * Prepare release and records for send-out slides. Maintain log book with copies of release and requests. * Prepare and label slides * Picks up specimens and paperwork from clients on an as needed basis * Assisted in filing and preparing slides for diagnosis or send outs.

Enter patient demographics, charge, insurance information, diagnostic and test codes.

* Process electronic claims and data entry. * Sort and scanned documents. * Strong computer skills a must. * Good work ethics. * Performs other duties as assigned or requested

Requirements:

* Must possess a minimum of one year of data entry experience. * Medical billing and data entry experience a plus. * Some knowledge of payers and medical insurance terminology for billing lines, including but not limited to, Managed Care, Medicare, and Medical Assistance and Self-Pay preferred * A must - proficient in use of computers and keyboarding, including prior, proven experience with medical billing software, Excel and Word. * Ability to work quickly and accurately within time constraints. * Able to type a minimum of 50 wpm accurately * Demonstrate flexibility to accommodate rapidly changing needs of an established organization. * Exceptional attention to detail. * Strong problem solving and resolution abilities. * Strong oral and written communication and listening skills. * Ability to meet aggressive productivity standards. * Possess current, valid California Driver License * Current, valid insured and registered vehicle

Shift Details: Hours: Part-Time Shift: Day Shift (No weekend) College level of Biology and Chemistry Background preferred This position is specified as part-time. Shifts will be scheduled on an as needed basis to fill in for staff vacancies. Related keywords: customer service, customer service representative Job Type: Part-time Confidential provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Job Type: Part-time Schedule:

* Day shift * Monday to Friday

COVID-19 considerations: We provide face masks, sanitizer and practice social distancing at work. Ability to Commute/Relocate:

* Los Angeles, CA: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

* Microsoft Office: 1 year (Preferred) * Customer Service: 1 year (Preferred) * Clinical laboratory experience: 1 year (Preferred)

Shift Availability:

* Day Shift (Preferred)

Work Location:

* One location

Work Remotely:

* No

Keywords: Confidential, Los Angeles , Lab Assistant/Client services, Healthcare , Los Angeles, California

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