Laboratory Supervisor (Science)
Company: Thermo Fisher Scientific
Location: San Fernando
Posted on: April 10, 2021
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Job Description:
When you're part of the team at Thermo Fisher Scientific, you'll
do important work, like helping customers in finding cures for
cancer, protecting the environment or making sure our food is safe.
Your work will have real-world impact, and you'll be supported in
achieving your career goals. **Location/Division** Unity Lab
Services provides a single source for integrated lab service,
support and supply management. Our customized service offerings and
world-class service experts have the flexibility and experience to
uniquely address your business needs. Whether you are looking to
arrange for service on one instrument or are seeking resources to
manage service and support for all your labs, there is a Unity Lab
Services solution to meet your business needs. To deliver service
solutions without boundaries, programs are offered for all
instruments, equipment and laboratory supplies, regardless of
vendor. As a laboratory partner, Unity Lab Services provides
researchers what they need, when they need it, to maximize their
ability to focus on science and drive innovation. Let our expertise
complement yours. Unity Lab Services Provides: + Simple Access to
Integrated Service Delivery: Unity Lab Services provides complete
solution design and implementation for seamless laboratory service
and support management with one partner. + One Solution, Regardless
of Vendor: Service and support programs for all instruments and
supplies, regardless of manufacturer + Proven Expertise, Tangible
Results: Our SmartSystem program model leverages more than 50 years
of service experience and features our proprietary Smart Trac
metrics so you can closely monitor your program results. **How will
you make an impact?** The Laboratory Supervisor is responsible for
the daily supervision of 5-15 Site Unity Lab Services personnel,
enabling the team to deliver consistently excellent service to our
customers. The Supervisor is responsible for meeting the goals and
objectives of the customer location, as determined by customer
requirements. Services may include the portfolio of services as
well as specific science-based tasks in areas of cloning,
purification, scale-up, solid and liquid sample banking, and
instrumentation. **What will you do?** + Lead, coach, and motivate
a team of laboratory staff providing highly specialized scientific
support directly contributing to the scientific process + Partner
with functional area scientists to monitor performance,
productivity, and report performance metrics + Lead candidate
selection process, support laboratory training, and evaluate staff
performance + Participate in business reviews to highlight program
capabilities and define new opportunities + Drive excellence in the
Scientific Services program through scientific collaboration,
service scope expansion, SLA adherence, development of business
metrics, and team management + Ensures customer needs are met and
high-quality service is delivered through a variety of means
including staff meetings, exceeding service levels, monitoring of
the site performance, productivity, and attendance records. Assists
in determining the resolution of all customer situations in a
timely manner. Reinforces a customer focused orientation. +
Collaborates with Manager to quantify all aspects of value creation
for the customer through rigorous data collection and reporting.
Writes and administers standard operating procedures to support the
goals and objectives of the department and the customer. Develops
KPI's, tracks trends, and implements best practices. Report
business metrics, target and define new opportunities, act as
resource for the customer in the area of service, savings and
opportunities. + Supports Practical Process Improvement and focuses
on improving processes with the goal of providing stellar customer
service. Leads improvement teams and mentors site personnel to lead
team improvement efforts. + Performs other duties as assigned.
**How will you get here?** **Education** + Minimum education
requirement is equivalent combination of two-year degree and
experience or a bachelor's degree in Biology, Biochemistry,
Chemistry, Molecular Biology or related field preferred
**Experience** + 3+ years of experience working in teams;
leadership experience preferred + Experience in laboratory setting
or services preferred; experience in GLP/GMP environment preferred
**Knowledge, Skills, Abilities** + Possess analytical and critical
thinking ability to be able to evaluate, interpret information and
procedures, to make timely decisions while functioning in a
fast-paced, changing work environment. + Possess the leadership and
supervisory skills be able to lead, coach and motivate a large
group of employees along with excellent interpersonal skills. +
Possess written and communication skills to clearly express his or
her ideas, share technical information, communicate well with
customers and all levels of the organization, write procedures and
develop plans. At Thermo Fisher Scientific, each one of our 75,000
extraordinary minds have a unique story to tell. Join us and
contribute to our singular mission-enabling our customers to make
the world healthier, cleaner and safer. Apply today!
http://jobs.thermofisher.com Thermo Fisher Scientific is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, creed,
religion, color, national or ethnic origin, citizenship, sex,
sexual orientation, gender identity and expression, genetic
information, veteran status, age or disability status.
Keywords: Thermo Fisher Scientific, Los Angeles , Laboratory Supervisor (Science), Healthcare , San Fernando, California
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