Clinical Account Specialist (Los Angeles, CA) - Biosense Webster, Inc.
Company: Johnson & Johnson
Location: Los Angeles
Posted on: February 24, 2021
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Job Description:
Job DescriptionBiosense Webster, Inc., a member of Johnson &
Johnson's Family of Companies, is recruiting for a Clinical Account
Specialist to support the Los Angeles, CA territory which includes
Orange County, Bakersfield, Fresno, Ventura, Santa Barbara and San
Luis Obispo.Atrial fibrillation (AFIB) is a quivering or irregular
heartbeat (arrhythmia) that can lead to blood clots, stroke, heart
failure and other heart-related complications. 20 million people
around the world suffer from AFIB each year. Biosense Webster, Inc.
is the global leader in the science of diagnosing and treating
heart rhythm disorders. The company established its leadership in
electrophysiology with the development of the first real-time, 3D
cardiac mapping and navigation technology, as well as the first
electrophysiology catheter. The introduction of the company's
CARTO-- 3 System in 2009 revolutionized 3D mapping technology by
increasing the accuracy, speed, and efficiency of the cardiac
ablation procedure.As The Clinical Account Specialist, You Will*
Provide expert clinical product and technical assistance and
training to physicians and EP Lab Staff on the effective use of
BWI's systems and catheter equipment (e.g., The CARTO-- System and
associated software modules and RF generator) during case
procedures within an assigned geography, and in a manner that leads
to meeting and exceeding business goals. * Educate customers on all
BWI products to optimize effective usage by providing technical and
clinical information and in-service trainings. * Collaborate with
peers to share best practices to increase value for customers. *
Use consultative selling techniques to identify potential sales
opportunities within the account. * Creates awareness of BWI
solutions and facilitates Territory Sales Manager (TM) contact with
the key decision makers to drive incremental business. * Maximize
customer case support capability through proper planning and
scheduling techniques. * Drive collaboration and maintain
consistent, open lines of communication across the assigned
responsibilities with the local team/Pod (i.e. TM and other CAS),
as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and
other internal and external partners. * Develop and share best
practices with US Field Sales and Service colleagues and internal
partners. * Develop and grow mutually beneficial customer
relationships within and beyond the EP lab, including, but not
limited to physicians, nurses and technicians, clinical and
hospital administrators and staff.* Stay current on company
products instructions for use (IFU), best practices and technical
troubleshooting, as well as relevant scientific clinical literature
and new product information. * Prioritize and appropriately respond
to requests in a high-stress environment. * Maintain composure and
problem-solving focus during stressful interactions. * Engage in
diagnostic dialogue with multiple internal and external business
partners and stakeholders, and formulate solutions based on
dialogue and input gained during session. * Provide mentoring for
new BWI commercial team members as requested. * Respond daily to
requests by email and voicemail from customers, practitioners and
partners.* Perform administrative work, including managing account
documentation, compliance training requirements, expense reporting,
and Company system input. * Maintain Safe Fleet standards according
to Company guidelines. * Communicate business related issues or
opportunities to next management level. * Ensure subordinates
follow all Company guidelines related to Health, Safety and
Environmental practices and that all resources needed to do so are
available and in good condition. * Ensure personal and Company
compliance with all Federal, State, local and Company regulations,
policies, and procedures. * Perform other duties assigned as
needed.Required QualificationsQualifications* A minimum of a
Bachelor's degree, or 4 years of relevant professional
work/military experience* A minimum of 2 years of clinical or
technical work experience in a patient care or hospital
environment, or completion of the Company's ACAS program* A valid
Driver's License * Will be required to maintain advanced clinical
knowledge of cardiac ablation and cardio imaging, technical
knowledge of EP technology, advancements, and the business
landscape. * Maintain clinical knowledge of healthcare industry,
disease states, and therapeutic and institutional trends. * The
ability to travel related to this role is required. Must be willing
and able to travel up to 40% overnight locally, regionally, and
nationally, sometimes on short notice. * Position requires sitting
for extended periods of time, working in a hospital laboratory
setting, attending live patient cases, and wearing protective gear
(i.e. lead aprons), and willing to work variable hours to meet
patient needs * May be required to lift up to 60 lbs.Preferred
Qualifications* Electrophysiology/Cath Lab or EP/Cardiovascular
Device Industry experience. * Maintaining at least one of the
following industry certifications - CEPS (IBHRE), RCES/RCIS*
Experience working with highly complex technical systems and/or
working in a critical patient care setting.* Effective and timely
communicator with co-workers and all levels of patient care team.*
Self-starter who performs well with autonomy and can be flexible in
a dynamic work environment.* Problem solver who can think
critically in high pressure environments.* Receptive to
constructive feedback and collaborates and works well in team
environment.* Able to take large amounts of data and translate
information into actionable insights* Hunger for learning and
building new skillsJohnson & Johnson Family of Companies are equal
opportunity employers, and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.
Keywords: Johnson & Johnson, Los Angeles , Clinical Account Specialist (Los Angeles, CA) - Biosense Webster, Inc., Healthcare , Los Angeles, California
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