Night Operations Manager The Westin Los Angeles Airport (19093344)
Company: Marriott International, Inc.
Posted on: July 15, 2019
Heres To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Los Angeles Airport located at 5400 W Century Blvd, Los
Angeles, CA 90045 is currently hiring a Night Operations Manager.
Responsibilities include: Serves as the property Manager on Duty
and directs all property operations during the overnight shift.
Verifies that the highest levels of hospitality and service are
provided during the overnight shift. Represents property management
in resolving any guest or property related situation. Personally
assisting in resolving any issues and completing tasks. CANDIDATE
PROFILE Education and Experience High school diploma or GED; 5
years experience in the guest services, front desk, housekeeping,
or related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 3 years experience in
the guest services, front desk, housekeeping, or related
professional area. CORE WORK ACTIVITIES Monitoring Property
Operations Monitors and verifies compliance with all Guidelines to
Operations. Verifies supervisors maintain adequate levels of
department supplies. Verifies all employees are in proper uniform
and are properly groomed (grooming standards in employee handbook).
Verifies employees are working in a safe environment. Manages all
period-end inventories. Directs, monitors, and assists all
overnight staff. Verifies guest tracking scores and employee
opinion survey goals are achieved. Supporting Profitability and
Revenue Goals Reviews financial statements, sales and activity
reports, and other performance data to measure productivity and
goal achievement and to determine areas needing cost reduction and
program improvement. Assists in the response and resolution of all
guest issues received directly from guests or from Guest Relations.
Assists accounts receivable clerk in all aspects of job and in
keeping all invoices due below 60 days. Monitors that the
supervisor is researching/processing all chargebacks and rebates on
a timely basis. Administers plans and actions to keep chargebacks
and rebates to a minimum. Verifies all employees are adhering to
proper cash handling procedures and monitors overage/shortages.
Manages employee hours. Works with the leadership team of the
property to identify and implement action plans to prevent the
reoccurrence of guest issues. Managing and Conducting Human
Resources Activities Promotes participation in property
safety-related programs. Monitors employee attendance and records
absences/tardiness. Promotes teamwork and employee morale. Verifies
all employees are trained on specific aspects of their job and are
aware of all resources to assist them in problem solving. Keeps
employees informed regarding new operational procedures, standards,
or programs. Verifies all employees have complete knowledge of
emergency procedures. Verifies constant communication takes place
between employees, supervisors and management. Provides orientation
for new employees and ensuring all information is entered into
computer. Helps direct supervisors to achieve their own development
goals. Encourages employee relations through gifts, parties,
outings. Creates incentives that will promote better service and
profit for the property. Assists operations manager in processing
employee payroll weekly. Solicits employee feedback, utilizes an
open door policy and reviews employee satisfaction results to
identify and address employee problems or concerns. Verifies
property policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
supports the Peer Review Process. Conducts annual performance
appraisal with direct reports according to Standard Operating
Procedures. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
local laws.Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
Keywords: Marriott International, Inc., Los Angeles , Night Operations Manager The Westin Los Angeles Airport (19093344), Executive , Anaheim, California
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