Assistant General Manager-NE
Company: Extended Stay America
Posted on: June 15, 2019
POSITION PURPOSE AND SUMMARY
Assists the GM in managing hotel day to day operations, assures
optimum performance and continual improvement in Guest satisfaction
(GREAT, FRESH, Making it Right) and associate satisfaction. Hands
on in managing the hourly staff, including scheduling, directing
and overseeing their daily activities and training. Provide
leadership to the associate population that will ensure we are
viewed as an exceptional workplace.
MAJOR OBJECTIVES AND KEY JOB DUTIES
Demonstrates and promotes 100% commitment to providing the best
possible experience for our guests. Helps drive company initiatives
(GREAT, FRESH, Making it Right) and Brand Reputation.
Serves as first level of contact for Guest Service issues. Resolves
guest issues in a timely manner and determines whether to escalate
to GM as needed.
Become trained in all managerial functions and operations at the
Daily interaction with the guests to identify quality lead
generation and assist guests with future travel needs.
Assists the GM with interviewing, onboarding and training new
Ensure all employees are trained and complete training through
Extended Stay University.
Use the direct supervision/involvement with all associates to
promote a positive work environment through team work, energy,
enthusiasm and recognition.
Actively involved in the daily team meeting and interacts with the
staff to foster continuous improvement, needed guidance,
encouragement and corrective action when necessary.
Assists the GM in budgetary control measures, including labor
monitoring, room expense control and maintaining PAR levels through
Daily Visual Management.
Ensures employees have the necessary tools to execute their jobs on
an ongoing basis.
Responsible for managing purchase order process, ordering and
receiving products in a timely manner
Upholds and Enforces ESH standards and policy compliance at the
Assists GM in monitoring cash management, in-house guest balances
and direct bill receivables compliance
Assists with drive-by activities and competitor surveillance when
Shares "Manager on Duty" responsibilities with the GM
Provides other relief, or back-up duties as needed at the hotel
including front desk coverage per Company standards, housekeeping,
and other duties when needed to ensure optimum operation of the
Actively reviews and monitors Social Media websites to ensure
timely and appropriate responses.
Ensures that clean rooms, guest and employee satisfaction are top
Previous hotel experience is required in a hospitality or retail
establishment. Prior supervisory experience is strongly preferred.
Demonstrated leadership ability is desired. Some job related
college level courses preferred.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Able to comprehend fundamental instructions, write short
correspondence, and memos. Solid English skills with regard to
reading, writing and verbal communication.
Ability to add, subtract, multiply, and divide units of measure,
using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed
written or oral instructions.
Supervisory skills to oversee daily activities of 8 to 15 person
Ability to organize multiple priorities to ensure that daily
operations are performed at peak efficiency.
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly
required to stand; walk; use hands to finger, handle, or feel
objects, tools, or controls; talk or hear; and taste or smell. The
employee frequently is required to reach with hands and arms. The
employee is occasionally required to sit; climb or balance; and
stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus.
While performing the duties of this job, the employee frequently
works in outside weather conditions and may frequently be exposed
to wet and/or humid conditions. The employee occasionally works
near moving mechanical parts and may occasionally be exposed to
fumes or airborne particles and toxic or caustic chemicals.
Associate may be asked to travel to cover additional sites during
another Managers absence.
Equal Opportunity Employer Minorities/Women/Protected
Keywords: Extended Stay America, Los Angeles , Assistant General Manager-NE, Executive , Ontario, California
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