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Office Manager

Company: Goldrich Kest
Location: Culver City
Posted on: July 13, 2018

Job Description:

The Office Manager is responsible for the overall operation of front desk operations, resident transportation services, oversees the vehicle maintenance schedule, and direct and support all activities necessary to ensure smooth administrative office operations and support for the Executive Director. This position is a key member of the management team and will represent in a professional manner that is consistent with our company's purpose, mission, vision, and values. The Office Manager interacts professionally with all company employees, residents, and outside persons such as vendors, contractors, and professional service providers.


  • Provide administrative support and assistance to the Executive Director.

    • Process all invoices and check requests for payment; resolve any discrepancies.

      • Receive and resolve complaints concerning the reception desk and transportation.

        • Assist in the interviewing, hiring, and training of new Receptionists and Drivers.

          • Continually supervise, complete a work schedule, and evaluate Receptionists and Drivers.

            • Cover the duties of the front desk on weekends and also in the event of an employee absence or to cover for lunch breaks.

              • Appropriately address disciplinary issues with employees and follow-up with the appropriate documentation.

                • Conduct weekly team meetings with the Receptionists and Drivers.

                  • Assure the correct appearance, cleanliness, and safety of the front desk area and the vehicles; report and resolve deficiencies.

                    • Develop and continually update and refine front desk and transportation policies and procedures to increase efficiency and customer service.

                      • Monitor and approve all Receptionists and Drivers time cards in Ultipro.

                        • Complete the monthly safety training and ensure all Receptionists and Drivers also complete the training.

                          • Attend scheduled weekly manager's meetings; maintain meeting minutes and agendas.

                            • Work independently and within the team on special nonrecurring and ongoing projects.

                              • Meet all deadlines for routine work and for special projects.

                                • Assist with marketing efforts and with giving prospective residents tours of the community.

                                  • Assist with the resident move-in and move-out processes.

                                    • Assist with the new employee orientation program.

                                      • Manger on duty on the weekends.

                                        • Perform other appropriate assignments and projects as required or assigned by the Executive Director.


                                          • High school diploma or GED required; college degree highly preferred.

                                            • Previous experience working with the Senior population, preferably within a senior living community.

                                              • 3+ years previous experience managing and mentoring a team of employees.

                                                • Must be able to communicate in English, both written and orally; the ability to listen and follow written and verbal directions.

                                                  • Ability to work independently and also within a team environment.

                                                    • Basic knowledge and previous experience using the Microsoft Office Suite and payroll software required.

                                                      Goldrich Kest provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Goldrich Kest is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.

                                                      Keywords: Goldrich Kest, Los Angeles, Office Manager, Executive, Culver City, California

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