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On-Site Property Manager

Company: Step Up On Second Inc
Location: Los Angeles
Posted on: May 11, 2024

Job Description:

*Property Management- Property Manager**REPORTS TO*: Regional Manager*HOURS*: Full Time*CLASSIFICATION*: Non-Exempt*SUMMARY: *The Property Manager is responsible for assisting the Regional Manager in the management of an assigned property. Focus will be on achieving company objectives, compliance with affordable housing guidelines, and operating within budget. Emphasis on maintaining the physical asset, providing a quality living environment for residents, and establishing a positive, productive working relationship with community team members.*Duties:* The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.* With assistance from the Regional Manager oversee the management and operations of the assigned property.* Adhere to StepUps Property Manager Blueprint tool to help achieve goals and successfully manage the property.* Adhere to Step Ups policies and procedures implement at community with emphasis on safety and responsiveness to resident's needs.* Ensure housing compliance is maintained at property with all applicable regulatory agreements, Tenant Selection Plans, federal, and state agency requirements. TCAC, Project Home Key, Bond, CALHFA as applicable.* Responsible for monthly rent collection. *Rent is to be immediately posted into Yardi. *Ensures all rent is collected and small balances do not roll over to the next month. Delinquency is not to exceed 2% of unpaid rent or charges.* *All subsidy checks must be posted by the 3rd of each month.** Maintain high *occupancy level of 98%.* Immediately request referral from the CES provider when notified of the vacancy. Set intake interview within *7 days* from receiving the referral. Consistently follow up in obtaining documents. Goal is to be proactive and not exceed *10 days vacancy* from the time the prior resident moved out and new resident moves in.* Prepare lease file for move-in to include accurate completion of applications, income verifications, asset verifications, and other related paperwork (Homeless verification). *Focus on efficiency of file submissions with limited corrections.** Must have written Compliance approval prior to moving a new applicant into the community.* Accurately complete lease paperwork and addendums prior to move-in. Ensure all signatures of lease holders are on documents, move-inspection completed, security deposit/payment plan, and move-in money is received prior to giving keys to new resident.* Support quality control ensures all information is immediately entered into Yardi to include posting rent timely, documenting referrals, processing of move-ins, move-outs, and entering annual recertifications.* Uphold rent growth at community. Works with Compliance to ensure rent increases and gross rent changes occur annually. Send residents written notification timely and enter into Yardi.* Process and complete annual and interim recertifications *on schedule 30 days prior to effective date*. Paperwork must follow Step Ups affordable requirements, entered in Yardi, Compliance approval needed, and properly filed away.* Work with Regional Manager and Compliance for preparation of audits and physical inspections. Required scores as outlined in Step Ups Management Operational Plan. Be hands on and ready for audits/ inspections.* Work with Regional Manager and Compliance to resolve all findings. Must be resolved with thin established timelines not to exceed 30 days unless approved by the Vice President of Asset Management.* Monitor maintenance staff and vendors on unit turn process. Units are to be turned in *5 days* or less meeting Step Up standards. Walk vacant units at completion of turn.* Monitor work orders for completion. Work orders need to be completed in *24 to 48 hours or less*.* Work with onsite team members to obtain bids. Coordinate services from vendors when needed.* With assistance from the Regional Manager evaluate and give direction during maintenance emergency situations. To include afterhours response. Work orders must be entered into Yardi and requisitions entered following business day. Communicate situation and solutions to Regional Manager to ensure prompt resolution* Work with maintenance staff to perform annual unit inspections February-April of each year and repair deficiencies in a timely manner. Property must meet physical standards set by Step Up, REAC, city, and state agencies.* Consistently inspect community and assess condition, including market window, units, common areas, leasing office, and grounds. Ensure sites are clean and well maintained. Inspect for any potential liability and report immediately. Complete property inspection reports on time and submit them to Regional Manager.* Assists Regional Manager with the financial oversight of the property, including adhering to limit of authority for purchases in advance, processing of invoices timely, and monitoring monthly financials to assess performance against budgets. Acts swiftly to address budget variances exceeding 5%.* Assist Regional Manager to complete variance analysis on time. Understands property specific activity.* Maintains community compliance with all Fair Housing regulations and with local ordinance and laws related to company or community specific guidelines in occupancy standards, demonstrating at all times firm, fair, and consistent administration of all legal and company policies and practices.* Responds to resident complaints in a timely manner and provides problem resolutions. Uphold Step Ups grievance policy.* Responds to all reasonable accommodations timely and in accordance with Step Ups policy.* Serve as community representative for all court proceedings including evictions and small claims cases.* Submit all compliance, asset management, and lender reporting on time.* Meet deadlines as outlined in Step Ups Property Manager Blueprint book.* Responds to all request timely.*Supervisory Responsibilities:** N/A*Other Responsibilities*:* Follows up as needed on all aspects of the community.* Works closely with Regional Manager discussing operational issues and solutions concerning assigned property.* Creates a productive and inclusive work environment. Makes evident importance of each role with the team. Prioritizes team tasks appropriately.* Maintains the highest level of customer service for applicants, residents, vendors, and corporate departments.* Takes initiative and with answering phones and assisting customers.* Maintains team meeting binder.* Collaborate with Life Services, host bi-weekly meetings with set agendas, send copies of notices given to residents, and work towards establishing plans to help address resident concerns.* Work with Life Services to implement resident retention activities to be executed monthly.* Responsible to ensure performance of safety and risk management functions are being performed onsite including evening lighting audits.* Maintains asset inventory record for appliances and tools.* Adheres to Step Up timekeeping policies. Clock in when arriving, clock out when leaving. Lunch must be a minimum of 30 minutes to be taken prior to 5th hour of work. Must clock in and out for lunch time.* Must comply with all OSHA safety regulations, federal, state and local applicable laws regarding health, safety or environment, including maintaining Materials Safety Data Sheets (MSDS Manual).* Required to attend meetings outlined in Community Manager Blueprint book.* Participate in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.* .Be prepared for one-on-one meetings.* Assigned duties can change based on the needs of the business.* Perform other duties as assigned.*Knowledge, Skills, and Abilities:** Knowledge of organizational and affordable policies and procedures. Ability to apply policies and procedures to solve everyday issues.* Strong communication ability, both verbally and in writing. Ability to write reports and business correspondence, Ability to effectively present information and respond to questions from residents, employees, and department employees.* Excellent problem solving, multi-tasking, and organizational skills.* Ability to take initiative and have proactive approach to management.* Ability to complete multiple tasks under fixed time constraints and deadlines.* Knowledgeable of laws pertaining to compliance and property management, (Fair Housing, State, Local, etc.)* Knowledge of industry software, Yardi preferred.* Ability to work with people of diverse social, economic, ethnic backgrounds, and remain sensitive to issues facing veterans, homelessness, disabled, elderly, family, and other diverse populations.* Ability to understand funding requirements.* Ability to read annual budgets.* Team player but can work independently.* *Ability to respond to after hour emergencies.** Requires use of personal vehicle with active insurance.*Qualifications:** High school diploma required.* Bachelors degree in business or related field highly preferred.* Bachelors degree and or 2 years of relevant experience in multifamily residential property management. Specific knowledge of affordable regulations, PSH, Tax Credit, LAHD, CALHFA, Bond and HCD, highly desired.* Previous experience must include responsibilities for operations and processing affordable paperwork for move-ins and annual certifications.* Commitment to excellent customer service; ability to demonstrate empathy and compassion in decision-making and communications.* Capacity to respect, understand and positively engage persons of other cultures and backgrounds.* Understanding of the complex social and housing needs and issues of lower-income individuals, families, and seniors.* Commitment to improving the overall quality of life for residents and building healthy communities through the provision of high-quality affordable housing.* Must have a valid state driver's license with clean driving record.*Certifications:** Minimum of 1 certification preferred out of the following list: National Affordable Housing Professional Certification TCS, HCCP, COS (Certified Occupancy Specialist), or CPO (Certified Professional of Occupancy).*Computer Skills:*Requires knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches. Prefer prior property management software knowledge. Requires intermediate knowledge of Yardi software. Microsoft Word, Microsoft Excel, and Microsoft Outlook. Requires ability to use smartphones to send email, text, and use applications. Requires intermediate typing skills. Ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machine. Ability to use electronic timekeeping system.*Materials and Equipment:*Standard office equipment such as computers, smart phones, photocopiers, filing cabinets and other presentation materials.*Physical Requirements:*While performing the duties of this job, the employee is regularly required to communicate by phone, email, and in-person discussions. Will be required to use hands, fingers, feel, and reach with hands to perform job tasks. Prolonged periods sitting at a desk and working at a computer unless an accommodation is requested for a standup desk. Regularly use headphones and earpiece. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.Requires mobility and walking in office, obtaining copies, and filing bending and stretching frequently. May require the ability to lift up to 15 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Working conditions are normal for a fast-paced real estate management division. In addition, position requires to be in the field and active standing or walking for long periods of time (up to 8 hours).* Mid to high level stress during peak performance.* Requires inspecting the property, and files which may bending, stretching, navigating stairs, and extensive walking.* Being available for assistance during after-hours emergencies/demands for issues at communities.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.*Working Conditions:*Normal office environment. May on occasion be exposed to loud sounds and distracting noise level, such as from office equipment. High level of social contact. Point of resolution for resident complaints and employee concerns.Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous.Position requires driving to company training and picking up supplies as needed. A valid drivers license and reliable transportation is needed.Work schedule may vary based on demand. Ability to work weekends or as needed. After hours responsibilities to respond to after hour emergencies.*SUPPLEMENTAL INFORMATION*: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.*PHYSICAL REQUIREMENTS: *While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.*STEP UP CORE VALUES**HOPE * We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.*WELLNESS* We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.*VOICE AND CHOICE* We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.*RESPECT* We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.*COLLABORATIVE RELATIONSHIPS* We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.*I can perform the functions of this job as described with or without reasonable accommodation.*Employee Name (Print):___________________________________________Employee Signature: ________________________________________________Date:_________________________________Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.*STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER*Job Type: Full-timePay: $23.00 - $25.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Retirement plan* Vision insuranceExperience level:* 2 yearsSchedule:* Evenings as needed* Monday to Friday* On call* Overtime* Weekends as neededExperience:* in multifamily apartment living: 2 years (Required)* Property Manager: 2 years (Required)License/Certification:* Driver's License (Required)Shift availability:* Day Shift (Required)* Night Shift (Required)Ability to Relocate:* Los Angeles, CA 90025: Relocate before starting work (Required)Work Location: In personby Jobble

Keywords: Step Up On Second Inc, Los Angeles , On-Site Property Manager, Executive , Los Angeles, California

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