Region Manager, Onsite Service - Florida
Company: Disability Solutions
Location: El Segundo
Posted on: April 25, 2024
Job Description:
KARL STORZ is currently seeking a Region Manager, On-site
Serviceto join the Field Service Department's Protection 1--
Services Group. This person will manage our team of On-site
Endoscopic Specialists based in the Central US territory. Hired
candidates must reside in Florida. Reporting to the Area Manager,
Onsite Services, the primary responsibility of this role is to
manage a team of Onsite Endoscopic Specialists that will provide
onsite service support for Protection 1-- to KSEA clients.It is the
responsibility of the manager to carry out company policies the
Onsite Endoscopic Specialist (OES) team. It is the manager's
responsibility to assist the team in reaching assigned repair goals
in a fiscally prudent way by interfacing with KSEA sales repair
administration and logistics. The manager is also responsible for
all operating expense management, as well as hiring, training and
the daily personnel management in their assigned areas.KEY
RESPONSIBILITIES
- Ensure KARL STORZ Service goals and benchmarks are achieved for
all On-site Endoscopic Specialists within the defined
territory.
- Provide daily supervision of all field based On-site Endoscopic
Specialists ensuring that all KARL STORZ policies and procedures
are followed.
- Interface with all On-site Endoscopic Specialists accounts on a
regular basis, developing relationships with key hospital staff and
surgeons to ensure Service needs meet the customer's
expectations.
- Develop contingency plans for team time off and provide support
and coverage as needed for all accounts.
- Provide support to the OES team during large preventive
maintenance checks and Health Stream in-services.
- Assist in managing audits and inventory control.
- Manage On-site Endoscopic Specialist teamwork schedules to
ensure adequate coverage and support for all accounts.
- Encourage consistent quality improvement and learning for the
On-site Endoscopic Specialist team.
- Act as a partner to KARL STORZ Sales and On-site Endoscopic
Specialist teams to manage instrument repair issues within accounts
across territory.
- Gather and track key, relevant hospital account data and
summarize to supervisor. Metrics and status will be delivered in a
timely manner to reflect the dynamic and changing needs of the
account.
- Collaborate and strategize with sales executives to improve
customer service experience within the OR setting.
- Timely and effectively communicate customer pain points, as
well as provide feasible proposals on improvement.
- Observe, collect, and communicate key data on competitive
accounts.
- Monitor OES daily activity, ensuring OES is providing maximum
value to the customer by educating and training staff in surgical
instrumentation care and handling practices.
- Conduct yearly performance reviews for On-site Endoscopic
Specialists.
- Identify, develop, and train staff on potential new service
programs.
- Partner with Human Resources to counsel/coach any performance
issues as deemed necessary. REQUIREMENTS Our successful candidate
will have excellent written and spoken English language business
communication skills. They will also have demonstrated success
working in a collaborative, service-oriented team environment.
Additional requirements include, but are not limited to:
- A minimum education level of a bachelor's degree or equivalent
related experience.
- A minimum of 3 years of experience in medical repair or sales;
preferred background in surgical technology, central sterile
processing, or nursing.
- Knowledge of service-related call-points i.e. Central
Processing Dept, Operating Room and Bio-Med.
- Ability to manage OES field activities included but not limited
to, daily troubleshooting of operating room equipment, preventative
maintenance checks, in services and reporting.
- Recruiting/interviewing skills.
- Possess training skills.
- Budgeting and expense control skills.
- Ability to provide input toward the on-going development and
expansion of the On-site Endoscopic Specialist program.
- Ability to critique and set direction for the On-site
Endoscopic Specialist team.
- Demonstrated technical proficiency in related software
including MS Office and SAP.
- Ability to effectively prioritize tasks in a project management
fashion.
- Possess exceptional organizational skills and the ability to
multi-task. Essential Function
- Must be able to maintain productive working relationships and
treat fellow employees with respect.
- Has contact with: Both internal and external customers
- Physical requirement/Demands: Must be able to be on their feet
for extended periods of time including going up and down stairs and
navigating multiple departments within the hospital facility.
- Mental requirements/Emotional Demands: Must be able to work in
the perioperative arena with exposure to sounds, sights, and smells
and have the ability to remain calm during stressful
situations.
- Interpersonal and communication skills: Must have solid
interpersonal and communication skills.
- Successful completion of a background check and drug test for
safety sensitive positions.
- This position requires daily driving to geographically
dispersed accounts.
- Candidates must have a valid driver's license in the state
where the vehicle will be operated or in the state of residence.
Preferred, not required:
- A minimum of 3 years' experience in a management/supervisory
level role or equivalent experience. Your Benefits
- Flexible working hours & mobile working: In many areas, working
hours and location can be
- arranged as required
- 30 vacation days and various special payments
- Further training opportunities: Open in-house seminar program,
extensive e-learning offering,
- various professional development courses, and much more.
- Corporate benefits and bicycle leasing
- Subsidy for private pension plan and company health
management
- Various childcare options Health, sports, cultural and leisure
activities Get in Contact
Keywords: Disability Solutions, Los Angeles , Region Manager, Onsite Service - Florida, Executive , El Segundo, California
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