Food and Beverage Manager
Company: Hilton Woodland Hills & Towers
Location: Woodland Hills
Posted on: February 10, 2024
Responsible for overseeing the operation in Runway Restaurant and
bar, Room Service, Grab & Go Outlet and the Beverage Department, to
include, but not limited to: hiring, training, scheduling and
counseling of all staff members in these departments; overseeing
the overall operation of the Runway, Grab & Go Outlet, Storage and
Liquor rooms and banquet bars. Responsible for enforcing all hotel
policies including, but not limited to employee appearance,
attendance and punctuality, service standards and completion of job
duties. Responsible for holding regular department meetings and to
institute promotion and incentive programs within the
Associate will be required to evening shifts, mornings if needed,
and weekends/holidays as business requires.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
F&B and Room Service Operations:
-Responsible for the organization of the liquor room and beer/wine
cooler. Maintain/conduct monthly inventory; enforce policies
regarding these areas including liquor requisitions.
-Responsible for the liquor par levels in beverage areas.
-Issuing/closing of banquet bars.
-Ensuring beverage staff members follow proper procedures for
ordering, pouring, and cashiering.
-Coordinate all aspects of large groups with reservations in the
-Set up and monitor regular promotions.
-Assist with implementation of hotel promotions.
-Conduct inspections of work areas regularly and address items that
-Responsible for overseeing the operation of Grab & Go outlet and
making certain it is properly stocked at all times
-Hold pre-shifts meeting with staff prior to reporting to
-Be prepared for each daily activity and review any variations with
management and staff.
-Ensure work shifts are covered with adequate staff, ensure correct
staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD to assure
consistency and pass on pertinent information.
-Consistently monitor the performance of associates on an on-going
basis and provide feedback. Reward, discipline and document
associate performance and provide timely counseling. Address
associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Properly handle all administrative work and documentation with
regard to interviewing, hiring, performance appraisals and
terminations of staff
-Select qualified, goal and service oriented individuals and
develop these individuals with clear guidelines to associates.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times. Issue
daily and weekly cleaning assignments to include sidework
-Maintain efficiency in the operation of the staff in a high
standard of quality of service and courtesy, bringing total
satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and
-Prepare and post weekly schedules in accordance to guest needs and
-Ensure Service Excellence Standards are in place and adhered
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among
-Ensure all guests who experience a problem receive an appropriate
response, any promised compensation is delivered, and an
appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel
policy and applicable laws.
-Plan, assign and direct work of associates.
-Prepare payroll as required.
-Promote open channels of communication between all hotel
-Ensure all associates are safety conscious and trained in safe
-Have a thorough knowledge of hotel fire regulations and policy,
accident reports, safety programs, and what the direct duties are
in relation to each; ensure that all associates are properly
trained in these procedures.
-Implement proper training program and control the training of the
staff to top efficiency and in accordance with Hilton Standards
-Assist with New Hire training in your area
-Facilitate departmental training modules; continually monitor,
evaluate, and revise training content to reflect changes in the
process; address the needs identified by associates.
Position Salary Range: $80K - 85K DOE
We offer competitive benefits package to include:
Medical/dental/vision, 401K ER match up to 4%, Life Insurance plus
supplemental option to purchase is available plus amazing hotel
Keywords: Hilton Woodland Hills & Towers, Los Angeles , Food and Beverage Manager, Executive , Woodland Hills, California
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