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Food and Beverage Manager

Company: Hilton Woodland Hills & Towers
Location: Woodland Hills
Posted on: February 10, 2024

Job Description:


Responsible for overseeing the operation in Runway Restaurant and bar, Room Service, Grab & Go Outlet and the Beverage Department, to include, but not limited to: hiring, training, scheduling and counseling of all staff members in these departments; overseeing the overall operation of the Runway, Grab & Go Outlet, Storage and Liquor rooms and banquet bars. Responsible for enforcing all hotel policies including, but not limited to employee appearance, attendance and punctuality, service standards and completion of job duties. Responsible for holding regular department meetings and to institute promotion and incentive programs within the Department.


Associate will be required to evening shifts, mornings if needed, and weekends/holidays as business requires.


F&B and Room Service Operations:

-Responsible for the organization of the liquor room and beer/wine cooler. Maintain/conduct monthly inventory; enforce policies regarding these areas including liquor requisitions.
-Responsible for the liquor par levels in beverage areas.
-Issuing/closing of banquet bars.
-Ensuring beverage staff members follow proper procedures for ordering, pouring, and cashiering.
-Coordinate all aspects of large groups with reservations in the restaurant/beverage.
-Set up and monitor regular promotions.
-Assist with implementation of hotel promotions.
-Conduct inspections of work areas regularly and address items that need attention.
-Responsible for overseeing the operation of Grab & Go outlet and making certain it is properly stocked at all times

-Hold pre-shifts meeting with staff prior to reporting to stations.
-Be prepared for each daily activity and review any variations with management and staff.
-Ensure work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
-Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
-Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
-Supervise the staff and handle any associate situation.
-Properly handle all administrative work and documentation with regard to interviewing, hiring, performance appraisals and terminations of staff
-Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates.
-Ensure staff is properly groomed and uniformed at all times.
-Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include sidework duties.
-Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
-Maintain close control and inventory of uniforms, supplies, and equipment.
-Prepare and post weekly schedules in accordance to guest needs and staff availability.
-Ensure Service Excellence Standards are in place and adhered to
-Maintain a complete and accurate set of logs.
-Prepare and submit accident or injury reports when needed.
-Be a Team Player and encourage the teamwork attitude among staff.
-Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
-Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
-Plan, assign and direct work of associates.
-Prepare payroll as required.
-Promote open channels of communication between all hotel departments.

-Ensure all associates are safety conscious and trained in safe work practices.
-Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
-Implement proper training program and control the training of the staff to top efficiency and in accordance with Hilton Standards
-Assist with New Hire training in your area
-Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
Position Salary Range: $80K - 85K DOE

We offer competitive benefits package to include: Medical/dental/vision, 401K ER match up to 4%, Life Insurance plus supplemental option to purchase is available plus amazing hotel travel discounts!

Keywords: Hilton Woodland Hills & Towers, Los Angeles , Food and Beverage Manager, Executive , Woodland Hills, California

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