AREA GENERAL MANAGER
Company: Montrose West Hollywood
Location: West Hollywood
Posted on: February 7, 2024
Job Location: Montrose West Hollywood - West Hollywood, CA
Salary Range: $180,000.00 - $225,000.00 Salary/year
About our company:
Springboard Hospitality is a premier third-party hotel management
company with a 30+ year history transforming lifestyle hotels, from
the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent
innovators, savvy storytellers, adventure-seekers, tech
entrepreneurs, free-thinkers and community leaders making waves
across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above &
Beyond to deliver hotels that transform people, properties &
communities. From memorable moments at the front desk, to
thoughtful room touches, to inspired onsite programming, the
Springboard team is committed to empowering the traveler's
journey-inviting them to experience the frequency of each hotel's
locale, pushing authentic human connection, exploration, and
discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly
believes in nurturing, training, and empowering the careers of the
hospitality leaders of today and tomorrow, encouraging them to
travel and explore, through Springboard's award-winning portfolio.
From work life balance to career development, Springboard values
and invests in the greater team, reflected in zero corporate
turnover during the pandemic, well positioned for continued growth
through the future.
Springboard Hospitality maintains corporate offices in Los Angeles
and Honolulu, while also supporting a modern work remote culture
for select positions. https://www.springboardhospitality.com/
Provides guidance and leadership to all hotel departments, ensuring
consistent compliance to Hotel policies, and quality customer
service while maximizing departmental profits. Oversees entire
Hotel, develops plans for carrying out work programs. Position is
responsible for short and long-term planning and day-to-day
operations of the Rooms Division. Able to prepare marketing,
advertising, sales plans, programs and annual budget; manages
within approved plans and budgets. Responsible for the daily
operations, training, and directing of all departments.
SCOPE OF WORK + TEAM
- Reports to the Regional VP of Operations
- Aids in establishing a positive relationship between OLS and the
- Maintains open channels of communications for all levels and
monitors employee relations.
- Ensures all required licenses, permits, contracts, insurance
inspections, are in proper order, with the assistance of
- Establishes and maintains positive civic, community, governmental
and local business contacts.
- Ensures the prompt and proper submission of all corporate,
divisional and governmental reports required.
- Participates in Manager on Duty program requiring weekend stay
over, continuous monitoring throughout the hotel, troubleshooting
and offering assistance in solving any problems that may arise.
- Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as required.
- Implements and manages hotel's daily quality process including
goal communication, staff member improvement, compliance with OLS
standards of product and performance, service recovery and problem
- Disseminates feedback from comment cards, guest satisfaction and
service failure measurements and coaches accordingly.
- Fields guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Prepares
written correspondence to customers. Listens and extends assistance
in order to resolve problems such as price conflicts, insufficient
heating or air conditioning, etc. Remains calm and alert especially
during emergency situations and heavy Hotel activity. Plans and
implements detailed steps by using experienced judgment and
- Supervises the budgeting, forecasting, training, motivating and
staffing of the Rooms Department including: Front Desk,
Housekeeping, Security, Reservations, Guest Services, and Garage.
Supervises and insures maintenance of building interior and
exterior including corridors, public space and garages.
- Works closely with the General Manager in establishing and
monitoring policies and guidelines in the day-to-day operation of
the Hotel to ensure profitability and consistency. Solves through
initiative and reasoned judgments problems of detail that come up
in the course of the work.
- Plans, organizes, chairs, attends and/or participates in various
Hotel meetings such as: Staff Meetings, Rooms Division Meetings,
Executive Committee Meetings, Quality/Safety Teams Meetings,
- Surveys and performs property inspections on a daily basis by
visually identifying areas of the Hotel for needed improvements
such as guest rooms, public areas and restaurants. Follows up with
Hotel Managers to ensure repairs/corrections are made.
Keywords: Montrose West Hollywood, Los Angeles , AREA GENERAL MANAGER, Executive , West Hollywood, California
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