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Director of Implementation

Company: BBG Ventures, LLC
Location: Los Angeles
Posted on: November 20, 2023

Job Description:

Who we are 's mission is to create opportunity for all through mobility. Our innovative, supplemental school transportation solutions are used by over 400 school districts, charter schools, nonprofits, government agencies, as well as busy families to safely and reliably get kids where they need to go. Student transportation is the largest mass transit system in the U.S. The way kids get to and from school has a direct impact on our kids, families, schools and communities. While school districts spend $28 billion annually on transportation, only 30% of kids get to school on a bus. The current system can no longer meet all the transportation needs of our districts, schools and families - and its shortcomings are causing inequities in educational access that are affecting the welfare of millions of kids each day. HopSkipDrive is taking a different approach to arranging safe, reliable school transportation that meets needs that aren't being addressed by the current system, helping to fill gaps and supplement the student transportation options available. We create personalized transportation solutions for the one to the many, and everything in between. We're a company with heartOur partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for the most vulnerable populations, including youth in foster care, children experiencing homelessness and students with disabilities. We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we're on a mission to use innovative technology - coupled with operational expertise and new ways of thinking - to help kids reach their full potential by providing a safe, dependable way to get them where they are going. We're an awesome place to workOur company culture has been well-recognized - HopSkipDrive has been named to Fast Company's Most Innovative Companies list, as well as Best Places to Work lists from Built In LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us a Best Company for Professional Development, as well as to its Best CEO and Best CEOs for Women lists. We're growing rapidlyFounded by three moms as a solution to their own transportation challenges, we now operate across over 20 major markets and more than a dozen states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive has raised $100M in funding to date. Your role:The Director of Implementationwill be responsible for owning the strategy and development of a robust onboarding and implementation playbook for all HopSkipDrive clients. You will be involved in the sales process beginning with contract negotiations and will work closely with our legal, sales, marketing, other client experience teams, and product teams to build a bespoke but scalable implementation solution that supports clients and helps them quickly ramp with HopSkipDrive. You have a bias to action, love helping people, and are excited to mentor and build a team. You must have a knack for consultative sales, be able to communicate well, both verbally and in writing, and bring a passion for delivering an exceptional client experience. As this is a new role at HopSkipDrive you need to bring an entrepreneurial mindset and love to take on new challenges. This role will report to the VP of Safety & Experience.What you'll do:

  • Lead the end-to-end implementation process, collaborating closely with internal teams, clients, and partners to deliver exceptional results
  • Develop and execute comprehensive implementation strategies, encompassing project scoping, resource allocation, timeline management, and communication plans
  • Lead the existing implementation team- setting and owning implementation goals and KPIs for the team
  • Be the client experience stakeholder in all market expansion discussions
  • Partner with the sales and client insights teams during contract negotiations
  • Evaluate client requirements, business processes, and technical specifications to design customized implementation plans that align with individual needs
  • Collaborate with cross-functional teams, including sales, product development, and customer experience, to ensure seamless integration of our solutions and drive continuous improvement
  • Work closely with clients to improve launch timeline and help clients ramp to forecasted volume
  • Collaborate with cross-functional partners on a range of initiatives to enhance the client experience and increase the adoption of our products
  • Map out the client journey within your scope to ensure all critical points have a plan and stakeholder
  • Up to 50% of travel required for key implementations or early critical interventions What you'll need:
    • Bachelor's degree or equivalent experience
    • 7+ years experience in a high-pressure, fast-paced environment; start-up experience preferred
    • Creative and strategic thinker who has a proven ability to see the big picture
    • Ability to work with a wide variety of people- both internally and externally; incredibly cross-functional
    • Sound understanding of implementation methodologies in a transactional/services business, project management principles, and best practices
    • Exceptional project management skills, including the ability to plan, organize, and prioritize effectively to meet deadlines and deliverables
    • An exceptional player/coach people leader with a demonstrated capacity to hire, coach, and manage a diverse and highly talented group of individuals; experience managing remote teams preferred
    • Strong communication and presentation skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders
    • Self-starter with a continuous improvement mindset. Manages ambiguity, exhibits courage, can work effectively with and influence different levels of the organization and across business lines cross-functionally
    • Exceptional attention to detail
    • Advanced proficiency in Google Sheets/Microsoft PowerPoint
    • Experience with SalesForce, Kustomer, or similar CRM preferred
    • Bonus: Experience in SaaS, Ed-tech, or Transportation What you will getWe want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role is $125,000 to $140,000 year. Final compensation for this role will be determined by several factors such as a candidate's relevant work experience, skill set and specific work location. The total compensation package for this role also includes equity stock options. Equal Opportunity Employer HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.

Keywords: BBG Ventures, LLC, Los Angeles , Director of Implementation, Executive , Los Angeles, California

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