Conference Service Manager
Company: Hotel Per La
Location: Los Angeles
Posted on: September 21, 2023
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Job Description:
Why us?
Hotel Per La is seeking a Conference Service Manager to join our
team!
The hotel is an independent, luxury lifestyle property located in
Downtown Los Angeles. The property is housed in a gorgeously
restored historic building and a quick walk from the Museum of
Contemporary Art, Disney Concert Hall and Grand Central Market.
With stunning design details, including many hidden corners for
guests to explore, the property showcases the glamor of LA without
losing sight of its playful side.
The hotel's public areas will serve as 'the locals' living room'
and be popular with local creatives, as well as guests seeking
access to the city's cultural institutions, the buzzing culinary
scene or the city's arena. The property features chic guestrooms
with a vintage feel and custom furniture; an exciting new
restaurant concept - Per L'Ora, a caf-- - Cafe Ora and downtown
LA's most stunning rooftop pool terrace and lounge- Bar Clara.
Job Overview
Plan, organize and manage the in house details for large group and
convention booking (e.g. Guest rooms, menus, set-up, etc.)
Participate in negotiating meetings/functions, rooms, rates and all
related requirements. Ensure maximization of room and meeting
space, revenues, and profits while delivering a quality product.
Focus on execution of all aspects of event planning including
coordination from the signing of a group contract forward, VIP
needs, amenities, group resumes, and rooming lists.
Responsibilities
-Responsible for the management and planning of
meetings/conventions and related activities.
-Attends Banquet Event Order (BEO) and staff meetings and perform
as a team leader for all hotel department staff participating in
the event delivery process.
-Achieve a minimum of 90% of productivity goals and 100% of
activity goals, as established by management.
-Coordination of all group business as developed by the sales
manager. Contact and appropriately follow-up on all
signed/contracted business within 5 working days. Determination and
coordination of all event planning needs.
-Maintain well documented, accurate, organized and up to date file
management in order to serve client and the employer in the most
expedient, organized and knowledgeable manner.
-Develop customer profiles and maintains an effective trace system
including trace dates and references resulting in superior account
service and increased revenues.
-Develops strong customer relationships through appropriate client
communication and the use of professional, courteous and ethical
interpersonal interaction.
-Follow up on all client needs and inquiries in an efficient and
expedient manner.
-Focuses on revenue-generating activity and maximizes selling time
through retaining accounts/clients, maximizing account yield
opportunities and sales effectiveness.
-Detail, up-sell and detail the program with the client including;
verification and modification of space requirements, audio-visual,
times, equipment, menus, themes/decorations, etc. Prepare the
appropriate resumes and paperwork to ensure quality service.
-Manage function details and related activities to ensure that
program requirements are satisfied. Anticipate and handle customer
complaints and/or problems to ensure quality product delivery,
customer satisfaction and repeat business.
-Oversees all billing details for hotel groups to include
processing of deposits, direct bill applications, credit card
authorizations and coordination with accounting.
-Improve hotel convention services' products through; (a)
participate in the development of new sales tools and systems, (b)
participate in the analysis of the strengths and weakness of our
competitions product, and (c) analysis, understanding, and
satisfaction of our customers' needs.
-Monitor and control individual client event budgets and details to
maximize revenues and minimize expenses while ensuring delivery of
a quality product.
-Attend and lead pre conference meetings as needed. Coordinate the
pre-con between the client and hotel staff and review the details
of the BEO with all parties.
-Close out all groups to include pickup in sales system (Delphi)
and commission owed, including processing with accounting.
Keywords: Hotel Per La, Los Angeles , Conference Service Manager, Executive , Los Angeles, California
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