Post Market Quality Senior Manager

Company: Medtronic
Location: Los Angeles
Posted on: May 28, 2023

Job Description:

Careers that Change Lives
As the Post Market Quality Senior Manager, you will be leading a team for next generation Continuous Glucose Monitoring Solutions for helping people living with diabetes. The Diabetes Operating Unit - focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We're committed to meeting people with diabetes where they are in their journey, always with an aim to make their -lives easier. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease. In this exciting role you will be u nderstanding customer needs and requirements to develop effective quality control processes . Devising and reviewing specifications for products or processes. - You will report to our IT Director Business Systems Delivery and will play a key technical leadership role for the team. You will guide the successful completion of major programs and projects whose end products will impact patients around the world. - We look for leaders who have a clear vision of where we are going and how to get there, bold inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers. - A Day in the Life Responsibilities may include the following and other duties may be assigned.

• Responsible for solutions delivered for the Post Market Quality functions - SAP CRM, SAP ECC, , Smartsolve, and any other affiliated systems from inception to delivery, including guiding and supporting analysis, evaluating technical design, determining cross-functional impact and seamless implementation
• Consult with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements
• Provide leadership for those involved in the development, design, and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms
• Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management
• Provide direction for the effort required to protect the company's data, tools, and information systems
• Ensure infrastructure architecture standards maximize efficiency and support platform compatibility
• Coordinate delivery of services to user groups and ensures IT service is uninterrupted
• Select, develop, and evaluate personnel to ensure the efficient operation of the function
  Must Have: Minimum Requirements
  
  
  • Bachelors degree required
  • Minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience
    Nice to Have
    
    • Experience in Medical Device, Life sciences or other regulated Industry
    • Ability to lead cross-functional teams to address business needs by leading a team of analysts to deliver robust IT solutions.
    • Thorough understanding of system validation process and 21 CFR Part 11 and 820 requirements
    • Partner with cross functional stakeholders and IT leaders to deliver robust system solutions with appropriate validation documentation
    • Hands on SAP CRM experience in a technical or functional capacity with increasing responsibility
    • Experience of Smartsolve Complaint Management system
    • Familiarity with SAP CRM
    • Deep Understanding of product complaint handling process from intake, evaluation, investigation, and reporting.
    • Excellent verbal and written communication skills, and ability to multitask between various people management and IT Project related tasks
    • Experience in Medical Device, Life sciences or other regulated Industry
    • Ability to lead cross-functional teams to address business needs by leading a team of analysts to deliver robust IT solutions.
    • Thorough understanding of system validation process and 21 CFR Part 11 and 820 requirements
    • Partner with cross functional stakeholders and IT leaders to deliver robust system solutions with appropriate validation documentation
    • Hands on SAP CRM experience in a technical or functional capacity with increasing responsibility
    • Experience of Smartsolve Complaint Management system
    • Familiarity with SAP CRM
    • Deep Understanding of product complaint handling process from intake, evaluation, investigation, and reporting.
    • Excellent verbal and written communication skills, and ability to multitask between various people management and IT Project related tasks
      
      About Medtronic
      
      
      Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
      
      We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
      
      Physical Job Requirements
      
      The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America) A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits -here . This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) on page 6 -here . The provided base salary range is used nationally (except in certain CA locations).The rate offered is compliant with federal/local regulations and may vary by -experience,certification/education, market conditions, location, etc. Get Matched Upload your resume and see jobs that match your skills and experience Senior Lead Technology Solution Architect - Salesforce Platform (Northridge, CA or Atlanta, GA) Northridge, California, United States and 1 more IT Northridge, California, United States and 1 more IT Senior IT Director - Global Supply Chain Plan, Build, Run (PBR) Minneapolis, Minnesota, United States and 1 more IT Senior Quality Systems Specialist Quality Lead Site Reliability Engineer Atlanta, Georgia, United States and 1 more IT Slide 1 of 5 Recommended Videos for youAccelerating Access to HealthcareAs we engineer breakthrough medical discoveries, we develop new ways to enable the world to access them. These innovations transform standards of quality car...Using the Medtronic Mission as a Blueprint During the COVID-19 PandemicBuilding an Inclusive, Diverse and Equitable WorkplaceDiversity fuels the innovation behind our life-saving technologies. Every day we work to create an inclusive and diverse workplace to mirror the world in whi... Slide 1 of 3 Perks and BenefitsBenefits that help you stay well, provide coverage when you need it, and give you control over how you care for yourself and your family.Resources to help you make financial decisions and save for retirement or other long-term goals.Balance Home & CareerPaid time away that allows you time to relax, recover, care for family members, honor personal commitments, and more.Learning & DevelopmentPrograms and experiences designed to help you grow and hone your knowledge and skills.Create a better, healthier world for patients, communities, and the environment. Our philanthropic efforts are far-reaching and steeped in the generosity and passion of our employees. Over the course of our history, Medtronic philanthropy has given more than $1 billion to communities worldwideHybrid Work ModelOffering a flexible work model, an innovative blend of collaborating onsite and working remotely for many roles.It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.Beginning September 30, 2021, Medtronic requires new hires to provide vaccination status against COVID-19 as of their start date. This requirement is a condition of employment at Medtronic and it applies to U.S. employees as of their start date. For patient facing field employees, vaccination may be a requirement of the employment. If you are unable to receive the vaccine due to a health condition or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here .For updates on job applications, please go to the candidate login page and sign in to check your application status.If you need assistance completing your application please email AskHR@medtronic.comTo request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com

Keywords: Medtronic, Los Angeles , Post Market Quality Senior Manager, Executive , Los Angeles, California