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General Manager (Retail Property Management)

Company: CIM
Location: Montclair
Posted on: May 28, 2023

Job Description:

The General Manager will be responsible for managing, directing, and coordinating operations for the assigned asset(s) and ensuring corporate and ownership objectives are met. The General Manager is accountable for protecting, maintaining, and enhancing the value of assigned asset(s) to maximize the owners' financial return and for the benefit of the tenants, consumers, and the communities in which those assets are located.Achieve results through direct supervision of marketing, specialty leasing and operations teams as well as collaboration with leasing, development, accounting, risk management, investments, and portfolio oversight departments to realize stated goals and objectives.ESSENTIAL FUNCTIONS:

  • Primary responsibility is to direct and coordinate the various operational activities of the assigned asset(s), including the direction of the day-to-day activities of the property management team in all aspects of asset management. This shall include but not be limited to:
  • Business Plan Execution - Work with the Portfolio Oversight and Investments teams to ensure the successful development and execution of the annual business plan. Oversee the implementation of major Capital Expenditures, project timelines, cost controls, budget review and approvals, as well as proactive management of the leasing, tenant construction, marketing, and associated revenue generation initiatives to meet or exceed the business plan objectives.
  • Financial Obligations - Overall responsibility for all financial functions including but not limited to budgeting, including annual development and execution of operating budgets; re-forecasting; and detailed variance reporting. Expense monitoring and cost control implementation, revenue enhancement and overall asset profitability to meet or exceed budgeted Net Operating Income. Oversee and ensure the timely collection of all billed rental charges; oversee A/P functions and ensure that all bills are paid timely; negotiate rent relief and/or settlements with tenants in a prompt and judicious manner.
  • Leasing - Oversee the specialty leasing program for the asset(s) and ensure that revenue goals are met or exceeded as outlined in the operating budget.
  • Communication - Demonstrate excellent communication skills in both verbal and written interactions with all internal and external parties. Develop and maintain strong relationships with all internal teams as well as tenants, partners, local government, and community representatives, including the Chamber of Commerce and Business Improvement District.
  • Development - Partner with the development team on any development activities planned for the asset(s)to meet stated objectives and ensure a smooth transition from development to operations.
  • Marketing - Oversee the marketing activities for the asset including digital and print advertising, special events, social media presence, signage, etc. Ensure effective outreach and engagement to increase consumer traffic and tenant/customer satisfaction. Regularly perform tenant and customer surveys to ensure high levels of performance and satisfaction.
  • Risk Assessment - Analyze challenges to business plan initiatives; communicate issues that may place the asset or results at risk; develop and execute improvement plans to address identified challenges. Ensure all tenants and vendors are in compliance with contractual insurance obligations; promptly process all insurance claims. Regularly monitor the asset for physical defects to mitigate insurance claims; oversee and direct the security program for the asset; oversee life/safety policies, procedures, and training; ensure employee safety protocols are implemented and adhered to; address all issues promptly to ensure a safe, healthy environment for tenants, customers, and stakeholders. Implement a comprehensive preventative maintenance program for the asset; provide regular tenant and employee training sessions on operational protocols.
  • Contract Administration - Contract with outside vendors, develop scope of work documents for contracted services, competitively bid services including regular re-bidding of recurring services. Monitor contractor performance and ensure contract compliance.
  • Lease Administration - Ensure tenant compliance with all lease terms. Review all leases and track priority sections regarding co-tenancy, kick-out clauses, exclusive use clauses and NNN caps.
  • Reporting - Preparation and timely submission to owners of monthly reports and other periodic reports, in a format and on a schedule determined by the owner.
  • Proactive Problem Solving - Exhibit a creative and innovative approach to solving problems and resolving issues. Proactively seek opportunities to improve operational and financial performance of the asset.
  • Team Management - Mentor and support all direct reports. Regularly monitor employee performance and provide real-time feedback. Hold weekly team meetings as well as regular one-on-one meetings with direct reports. Partner with Human Resources to provide training and learning opportunities to increase team member skills and engagement.SUPERVISORY RESPONSIBILITIES:
    • Hire, train, and supervise on-site property management team personnel. Team members may include Assistant General Manager, Marketing Director, Specialty Leasing Director, Property Coordinator, Office Manager/Administrative Assistant, Building Engineers, etc.
    • Maintain a positive relationship with all corporate support departments.
    • Provide objectives, evaluate performance, and give interim and annual performance reviews of direct reports.
    • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Responsibilities may include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding, counseling and disciplining employees; addressing complaints and resolving problems.
    • Exhibit passion and commitment to their own personal and professional development as well as that of their colleagues.EDUCATION/EXPERIENCE REQUIREMENTS:
      • Bachelor's Degree
      • 7-10 years' experience in property/asset management in the commercial real estate industry.
      • California Real Estate license. Industry certifications (i.e. IREM, BOMA, CCIM, ICSC) preferred.COMMUNICATION SKILL REQUIREMENTS:
        • High level of communication, organizational, and management skills.
        • Ability to develop, present and gain approval for annual Business Plan.
        • Ability to write effective and concise letters to tenants, vendors, various City agencies.
        • Ability to comprehend, analyze and interpret contracts and other legal documents and to communicate effectively with attorneys.
        • Ability to presents ideas in a clear, concise, understandable, and organized manner to reach the goals/objectives of the organization.MATHEMATICAL SKILL REQUIREMENTS:
          • Ability to grasp basic math skills.
          • Understand and apply advanced industry-specific computations and analyses.
          • Understand and apply lease-related and project related financial analyses.
          • Understanding of financial statements.
          • Ability to create and utilize intermediate level excel formulas.
          • Understanding of real estate related calculations (triple-net calculations, expense caps, base years, percentage rent calculations, co-tenancy calculations, health ratios, etc.)TECHNICAL SKILL REQUIREMENTS:
            • Proficiency in Microsoft Outlook, Teams, Word, Excel, Yardi and Angus.PERFORMANCE METRICS:
              • Meet or exceed Net Operating Income goals.
              • Effective financial management and oversight of center operations.
              • Provide compliance with the Property Management and Services Agreement.
              • Ensure compliance with Property Management Standard Operation Procedures as developed by the company.
              • Positive, innovative approach to problem solving.
              • Ability to define problems, collect data, establish facts, and draw valid conclusions.
              • Proven ability to work independently as a leader and as a team member.
              • Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
              • Ability to exercise excellent judgment and discretion.
              • Must be able to cope with shifting priorities, difficult situations, and deadlines.
              • Ability to work a rotating schedule during the hours of center operation.#LI-LP1CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.

Keywords: CIM, Los Angeles , General Manager (Retail Property Management), Executive , Montclair, California

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