District Manager

Company: Defy
Location: Los Angeles
Posted on: May 28, 2023

Job Description:

Sky Zone, LLC

District Manager - SoCal

Full-time, Travel

Based in Southern California

POSITION OVERVIEW

As a District Manager you play a critical role in developing extraordinary General Managers, creating great customer experiences, impacting growth across multiple locations, and being an advocate for our company-operated brands. At Sky Zone, we are performance driven through being "Purveyors of Awesome".

You lead a team of General Managers across 7 locations throughout the state of CA and surrounding states. You are a leader of leaders, and you leverage your ability to identify and develop high performing talent to manage multiple park operations. Our focus on safety, guest experience, and park cleanliness sets us apart as a leader in the trampoline entertainment industry. You will train and develop your leaders in operational excellence, business acumen, and customer service and sales delivery.

This role reports to a Regional Vice President and requires 70% travel throughout Southern California . and nearby locations in surrounding states. Ideal candidates will be based in Southern California . Flexible schedule required. We offer competitive base salaries, generous bonus opportunities, comprehensive benefits, and an amazing culture.

Using your prior multi-unit leadership experience, you will:

• Maintain and grow a portfolio of successful locations: develop district-level strategies to achieve each parks membership, events, operational, and customer-service goals, while addressing each park's unique strengths and challenges.
• Lead a team of leaders: motivate, coach, and develop General Managers to achieve operational goals.
• Serve as a resource: provide expertise on building guest loyalty, team staffing and management, park operations and safety, and company policies and procedures.
• Collaborate: partner regularly with cross-functional support teams. We'd love to hear from people with:
  • 5+ years of multi-unit leadership experience managing 6 or more locations in customer-facing, performance-driven industries; hospitality, fitness, retail, or food and beverage preferred.
  • 5+ years of management experience focusing on P&L, operations, customer service, training and development, and driving key performance measurables; membership-driven industry experience strongly preferred.
  • Proven success identifying strengths and gaps in performance and aligning the right people in the right roles.
  • Ability to set clear direction, inspire performance, deliver timely feedback, hold others accountable, and celebrate success.
  • Values-driven leadership approach, strong organizational, interpersonal and critical thinking skills.
  • Minimum High School or GED; college degree preferred.
  • Ability to work weekends and holidays based on the needs of the business.
    
    Compensation: $115-125k base pay + bonus; competitive benefits package with 401k matching.
    
    Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: Defy, Los Angeles , District Manager, Executive , Los Angeles, California