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Vice President, High Value Provider Recommendation Consumer Experience - Remote

Company: UnitedHealth Group
Location: Los Angeles
Posted on: March 20, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm) The Vice President, High Value Provider Recommendation Consumer Experience is a key leadership position that works across the UnitedHealthcare business segments to set the experience vision and strategy for how customers access provider recommendations within a given journey across all channels and products. The goal of this experience owner role is to partner with provider network, consumer experience, product and engineering teams to deliver high value, personalized provider recommendations using modern technologies in an agile and iterative way. This individual will be responsible for aligning all stakeholders towards a unified experience that serves the consumers' needs. This is a role that is a decision making and ownership role but is collaborative in nature and pushes the organization to leverage product and scrum methodologies to transform healthcare experiences at speed and scale. We are at the early stages of developing these critical experiences roles that must be able to understand the end-to-end impact of experiences created within a journey and across the healthcare experience ecosystem. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Vision & Strategy - Sets the vision by communicating and refining the backlog of projects & features while collecting input from stakeholders (cross functional and cross business). Creates the network strategies that support a better consumer experience related to provider recommendation. Further translating those strategies into initiatives/themes for the consumer experience and product teams to add to their backlog of projects & features
  • Experience Analytics - Identify business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points. Understand existing processes and systems in depth for those transactions/experiences for which you are responsible
  • Delivery - Manages experience lifecycle from conception to release, iteration and maintenance, driving the right product portfolio for the experience and prioritizing work in backlogs to ensure products are delivering to experience expectations. Works with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work to improve speed to market for those features that will drive the most value to the company
  • Outcomes - Maintains a clear vision on the highest value experience backlog items and make trade-offs based on consumer experience team capacity to determine the backlog. Continually re-prioritize team's tasks based on new information from the team, discussing with stakeholders, and likelihood to drive business outcomes
  • Results & Metrics - Defines, tracks and monitors Objectives and Key Results (OKRs). Ensures correct data and instrumentation for the experience and related sub-processes; uses data to improve experiences. Continues to collect feedback on experiences that align to critical long-term goals of growth, clinical outcomes, and NPS You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
    • 5+ years of experience leading strategic initiatives and development and implementation, including operating policies and procedures and work process improvements
    • 5+ years of working with product management or experience teams to deliver solutions using agile methodologies that are directly aligned to meeting consumer needs
    • Extensive experience planning and managing large-scale, strategic marketing/product/experience initiatives, including capital planning, across matrixed organizations
    • Comprehensive understanding of the operations and people within the business. Proven success with integrated marketing practices and tools, including some mix of print, digital/social, video, advertising, public relations, experiential
    • Proven exceptional written and verbal communication skills with ability to communicate and inspire at all levels, including addressing opportunities, risks, and strategic positioning with business and technology leaders
    • Proven record of displaying ownership, urgency and sound decision-making skills
    • Demonstrated leadership & consensus building skills with willingness to embrace personal & professional development
    • Demonstrated solid analytical and quantitative skills that align with a OKR based approach
    • Demonstrated willingness to challenge the status quo and try new or untested ideas and approaches. Effectively filters and identifies the best ideas to pursue Careers with UnitedHealthcare. Work with a Fortune 5 organization that's serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none. California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $142,300 to $273,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

      Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Los Angeles , Vice President, High Value Provider Recommendation Consumer Experience - Remote, Executive , Los Angeles, California

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