Associate Program Manager

Company: Conduent
Location: Los Angeles
Posted on: March 20, 2023

Job Description:

About ConduentThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job DescriptionAssociate Project ManagerJob Description: The Associate Project Manager position is responsible for supporting the daily operations and program management functions for municipal projects in the Los Angeles area. The programs provide transportation, parking violation processing and collections services as well as expanded related services and technology solutions. The position regularly interacts with the client on a daily basis via phone and in-person meetings as well as with other Conduent management, Data Center IT resources, and Finance and Accounting groups. The Associate Program Manager will report to the Senior Program Manager.May perform one or more of the following duties:

• Provides leadership implementing and managing new and existing operational processes with varying degrees of complexity. Oversees the project from initiation through delivery, interfacing with customer stakeholders, Conduent program management team, and technical resources.
• Ensures program operates within budget and in accordance with contract requirements.
• Primary customer interface for all aspects of the project and ongoing contract relationship.
• Prepares and manages project implementation plans/schedules, project budget, and profit and loss.
• Coordinates between customer and program management team to ensure successful implementation and ongoing operations including but not limited to internal operations, service delivery, customer service, back-office operations, finance an accounting.
• Works with customers to troubleshoot system functionality issues.
• Build key performance indicators and reports for customers.
• Ability to make operational decisions in a fast-paced, high-stress environment.
• Ability to remain calm and exercise tact and diplomacy in researching and resolving customer complaints
• Ability to work independently with only general management direction.
• Demonstrated strong organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills.
• Commitment to quality and personal ethics.
  • Identified and executes opportunities to grow the client relationship/business while focusing on delivery of current contract products
  • Identifies areas of continuous improvement and opportunity for cost savings and performance efficiencies
  • Other related duties as assigned.--- Executes all aspects of mid-range in size and budget construction projects, refresh, retrofits, from planning to implementation to completion.--- Approves concept designs, deliver project schedule assign and allocate resources. --- Hires and manages contractors, architects, engineers and interface with inspectors, ITS, Facility and Property Managers.--- Creates and monitors budget and obtain approvals, track expenses, and document all phases of projects. --- Manages RFI's, submitals and change orders.--- Interconnects with business units, managers, ITS, Telcom, Sr Management, presenting all phases of the project(s).- ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Keywords: Conduent, Los Angeles , Associate Program Manager, Executive , Los Angeles, California