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Director of Nursing

Company: Mens Health Foundation
Location: West Hollywood
Posted on: January 27, 2023

Job Description:

Director of Nursing and Clinical Operations



Men's Health Foundation connects men at risk to comprehensive healthcare and wellness through education, collaboration, and advocacy, inspiring and empowering all men to live longer healthier and happier lives. We see a world where inequity and stigma do not separate men from healthcare. At Men's Health Foundation, we are reimagining men's healthcare.


The Director of Nursing and Clinical Operations reports to the Chief Medical Officer (CMO) and assumes authority, responsibility, and accountability for the delivery of operational and nursing services across the organization. Collaborates with other departments, medical professionals, consultants, and organizations, including government agencies and advocacy groups, to develop, support, and coordinate patient care and related administrative functions, and to represent the interests of the organization. The Director is responsible for ensuring successful day-to-day clinical operations and delivery of clinical services across the sites of Men's Health Foundation. The Director will be primarily responsible for overseeing the operational efficiency and quality of clinic services at all clinic sites, including direct supervision of Site Managers. The Director oversees front desk and call center operations, medical records, prescription coordinators, medical assistants and nurses.

The Director will lead efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced experience for staff and patients. They will oversee the functioning of key systems vital to clinic operations, including efficient systems for scheduling, management of clinic flow, referral tracking and panel management. The Director will play a central role in the clinic's goal to achieve and maintain Community Health Center (CHC) recognition and optimize, electronic health records (EHR) and other Health Information Technology. They will lead and facilitate key process improvements in patient access measures, clinic flow, population-based quality improvement, and patient experience.


Develops, maintains, and implements clinical policies and procedures that conform to current standards of nursing practice, facility philosophy, and operational policies while maintaining compliance with state and federal laws and regulations.

Communicates and interprets policies and procedures to clinic staff, and monitors staff practices and implementation.

Participates in the recruitment and selection of clinic personnel and assures adequate staffing ratios.

Interviews and hires new clinical staff. Addresses clinical staff disciplinary issues according to standard operating procedures and employee handbook.

Facilitates terminations of clinical department employees as directed by Human Resources.

Evaluates the work performance of department personnel, assists in the determination of wage increases, and implements discipline according to operational policies.

Ensures delivery of compassionate quality care and clinical supervision as evidenced by core measure outcomes, staff coverage on the floor, absence of odors, general cleanliness, adherence to best practices and overall functionality of the clinic.

Exercises overall supervision of patient assessments and care plans through regular chart auditing providing education and development of staff to improve documentation and care outcomes.

Oversees or is responsible for the MA, LVN and RN certification programs, competency testing, and all related records.

Runs and reviews regular reports from each group or site to monitor and ensure timely, effective responses to patient inquiries, complaints, scheduling and other concerns.

Collaborates with physicians, consultants, community agencies, and institutions to improve the quality of services and to resolve identified problems.

Coordinates nursing services with all other departments including public programs.

Approves PTO requests based on operational needs and manages accuracy of department time cards.

Oversees and supervises development and delivery of in-service education to equip nursing department staff with the knowledge and skills to provide compassionate, quality care with respect for patient rights.

Proactively develops positive employee relations, incentives, and recognition programs.

Promotes teamwork, mutual respect, and effective communication.

Performs rounds to observe care and to interview staff, patients, families or other interested parties.

Monitors staff for compliance with OSHA mandates and facility policies on workplace safety. Proactively develops procedures and incentives to promote workplace safety and safe work practices.

Establishes, implements, and monitors the infection control program designed to provide a safe, sanitary, and comfortable environment designed to prevent the devilment and transmission of disease and infection.

Is an active member of the QA Committee. Coordinates and/or develops ongoin QA activities for nursing services to monitor nursing compliance with standards and regulatory requirements through rounds, interviews, and record reviews. Compiles summary of findings for the Quality Assurance committee.

Participates in budget development for the nursing department and for medical, nursing, and central supplies. Assures nursing staff properly charges out ancillaries used.

Helps the CMO prepare staff for inspection surveys, instructing staff on matters of conduct and disclosure, being interviewed by inspectors, immediate corrections of problems noted by surveyors, etc. Reviews and reinforces important standards previously cited.

Participates in the preparation of the Plan of Correction response to an inspection survey and implements any follow-up QA required for any nursing allegations.

Communicates directly with patients, families, medical staff, nursing staff, interdisciplinary team members, and Department Head to coordinate care and services, promote participation in care plans, and maintain a high quality of care for all clients.

Promotes customer service and hospitality, responds to and adequately resolves complaints or concerns from internal and external entities, and responds to litigation.

Develops customer service excellence through monitoring of recorded call center communications and observation of patient interactions to promote continuity of care and patient satisfaction.

Monitors clinic incidents and complaints daily to identify those defined as unusual occurrences by State policy and promptly reports such occurrences to CMO for appropriate action.

Reviews complaint reports daily for allegations of potential negligence or the loss or misappropriation of property and participates in all investigations.

Promotes compliance with accident prevention procedures, safety rules, and safe work practices to prevent employee injury or illness and control worker's compensation costs.

Assures staff is trained in fire and disaster, and other emergency procedures and evaluates performance during drills.

The preceding list of essential functions is not exhaustive and may be supplemented.


Demonstrated basic knowledge of change management principles and teamwork.

Excellent communication/interpersonal skills.

Strong organizational skills with flexibility and the ability to prioritize.

Excellent ability to collaborate across departments and disciplines.

Ability to interact professionally with internal/external staff, consultants, and vendors.

Ability to gather and present information to support project management and related documentation.

Ability to work independently

Experience with clinical systems and technology.

Must possess a valid license as a registered nurse (RN) in California; BSN required (MSN preferred).

Current Basic Life Support certification.

Minimum of three years experience in direct patient care

Association of Nurses in AIDS Care (ANAC) - AIDS Certified Registered Nurse (ACRN) certification preferred.

Ability to work effectively with men and transgender women of diverse races, ethnicities, ages, and sexual orientations in a multicultural environment.


Must be able to pass a pre-employment drug test background check to include a 7-year criminal, 10-year SSN & employer history reference check.

Must be able to show proof of COVID-19 vaccination on the first day of work.

Excellent interpersonal skills.

Attention to detail.

Must be able to work flexible schedules.

Must take yearly flu shot and test for tuberculosis as required by the Centers for Disease Control and Prevention.


Must be able to read, write and speak the English language fluently. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in person.


Ability to calculate figures and amounts such as dollar totals, monetary conversions, discounts, interest, fractions, decimals, percentages, area, and volume.


Ability to solve technical and practical problems and deal with a variety of intangibles in situations where only limited communication, support, information and access exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Must be have good computer skills and be proficient in the use of systems to complete correspondence, documents, spreadsheets and presentations, such as Microsoft Outlook and Office; Word, Excel and PowerPoint, Adobe Acrobat.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand and walk. The employee may be required to climb ladders or stairs, be in high spaces, and/or balance, stop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee works in an office environment, work station, shared space. The noise level in the work environment is occasionally moderate with occasional high volume


Keywords: Mens Health Foundation, Los Angeles , Director of Nursing, Executive , West Hollywood, California

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