Chief Operating Officer
Company: Aldebaran Recruiting
Location: Calabasas
Posted on: January 27, 2023
Job Description:
The Chief Operating Officer (COO) oversees the organization's
ongoing operations and procedures. This is the organization's
second-in-command and is responsible for the efficiency of business
and the development of referral source relationships. The COO is a
key member of the senior management team, reporting only to the
Chief Executive Officer. The goal of the position is to secure the
functionality of the business to drive extensive and sustainable
growth.
Essential Job Functions/Responsibilities
LEADERSHIP
- Assure the organization has a vision and strategic plan that
achieves its mission and monitor consistent and timely progress.
Assist in developing overall health care strategy and building of
the infrastructure to support the strategy.
- Identify, assess, and inform the Board of Directors of internal
and external issues that affect the organization.
- Act as a professional advisor to the Board of Directors on all
aspects of the organization's activities.
- Provide leadership in developing programs, and organizational
and financial plans with the Board of Directors and staff and carry
out plans and policies authorized by the Board.
- Foster an organizational cultural that encourages and supports
employee inclusion and participation.
- Establish and maintain positive working relationships with
others, both internally and externally, to achieve the goals of the
organization. Work to educate community groups and local political
entities regarding organizational goals and needs.
- Clearly communicate to staff activities of the organization,
its programs, and goals.
- Represent in a positive manner programs and concepts of the
organization to other organizations and the public.
- Maintain a working knowledge of significant developments and
trends in the home health hospice field.
OPERATIONAL PLANNING AND MANAGEMENT
- Develop an operational plan, which incorporates goals and
objectives that work towards the strategic direction of the
organization.
- Oversee the planning, implementation and evaluation of the
organization's clinical programs and services.
- Ensure clinical and operational regulatory compliance with
State and Federal regulations and 501(C)3 status.
- Develop new and unique ways to improve operations of the
organization and to create new opportunities.
BUSINESS DEVELOPMENT:
- Set comprehensive goals for performance and growth.
- Referral source management and relationship development with
referral sources such as physician groups and payor sources. Manage
relationships with partners/vendors.
- Assist CEO and VP of Business Development in fundraising and
other ventures.
- Research funding sources oversee the development of fund
raising plans and writes funding proposals to increase the revenue
of the organization.
QUALITY AND COMPLIANCE:
- Work closely with the Chief Compliance Officer (CCO) to assure
that all clinical areas are in compliance with regulations and GSH
policies and procedures and develop plans of correction when
compliance issues are identified. Develop, maintain, and revise
clinical policies, procedures, and practice guidelines in
collaboration with the leadership team.
- Ensure regulatory compliance is valued, understood, and
incorporated in best practices by all clinical staff,
- Establish appropriate systems and delegates accountability to
monitor and ensure appropriate response to patient, family, and
community evaluations of services provided.
SERVICE DELIVERY:
- Provide direction with the leadership team to promote customer
service that ensures responsiveness and communicates professional
expertise to all customers, including staff, patients/families,
facility partners, physician and referral partners and the greater
community.
- Oversee Administrator On-call (AOC) program, including
scheduling, training, and developing processes.
- Assure that staffing levels effectively meet the needs of
patients and families.
- Develop systems and reports to enhance clinical outcomes.
- Review and sign travel and other patient-related agreements as
designated by the Chief Executive Officer (CEO).
- Review all complaints and intervene as necessary to resolve
issues.
FINANCIAL:
- Review monthly financials with the Chief Financial Officer
(CFO) and CEO
- Work with VPs, AVPs and clinical directors in budget
development and implementation
- Work with clinical directors to assure that care is delivered
in a cost-effective, safe way.
- Evaluate the cost of new services and other factors that impact
income
HUMAN RESOURCES PLANNING AND MANAGEMENT:
- Establish a positive, healthy and safe work environment in
accordance with all appropriate legislation and regulations.
- Encourage employee inclusion, participation, development, and
education. Lead employees to encourage maximum performance and
dedication. Create policies that support the culture and vision of
the organization.
- Maintain a climate that attracts, keeps, and motivates a
diverse staff of top-quality people.
RISK MANAGEMENT:
- Identify and evaluate the risks to the organization's people
(patients, customers, staff, management, volunteers,), property,
finances, good will and image. Implement measures to control
risk.
MISCELLANEOUS:
- Understand ethical behavior and business practices and ensure
that own behavior and the behavior of others are consistent with
these standards and align with the values of the organization.
- Execute projects assigned by the CEO.
THE ABOVE STATEMENTS ARE THE ONLY MEANT TO BE A REPRESENTATIVE
SUMMARY OF THE MAJOR DUTIES AND RESPONSIBILITIES PERFORMED BY
INCUMBENT(S) OF THIS JOB. THE INCUMBENT(S) MAY BE REQUESTED TO
PERFORM JOB RELATED TASKS OTHER THAN THOSE STATED IN THE
DESCRIPTION.
Qualifications
- Proven experience as a business and operations strategist in a
health care setting
- Understanding of business functions such as HR, Finance,
Marketing, Development, Clinical, etc.
- Demonstrated competency in strategic planning and business
development.
- Experience in hospice, palliative care and home health care
preferred.
- Working knowledge of data analysis and performance/operation
metrics
- Working knowledge of IT/Business infrastructure and MS
Office
- Outstanding organizational and leadership abilities
- Excellent interpersonal and public speaking skills
- Aptitude in decision-making and problem-solving
- BS/BA in Business Administration or relevant field; MS/MBA/MPH
is a plus
- Excellent people skills, business acumen and exemplary work
ethic
Additional Information
We are committed to our employees and their well-being. Benefits
Include:
- Competitive compensation
- You may be eligible for our fleet car program coming in
2021.
- Dynamic, fun, team-oriented work environment
- Countless growth and development opportunities
- Flexible Schedules
- Medical, dental and vision insurance
- Company Paid Life insurance
- Mileage Reimbursement
- PTO
- Paid Holidays
- Paid Sick Days
- Employee Assistance Program
- 401K
- FSA
And so much more!
We are an equal opportunity employer. All aspects of employment
including the decision to hire, promote, discipline, or discharge,
will be based on merit, competence, performance, and business
needs. We do not discriminate on the basis of race, color,
religion, marital status, age, national origin, ancestry, physical
or mental disability, medical??? condition, pregnancy, genetic
information, gender, sexual orientation, gender identity or
?expression, veteran status, or any other status protected under
federal, state, or local law."
Keywords: Aldebaran Recruiting, Los Angeles , Chief Operating Officer, Executive , Calabasas, California
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