Director
Company: Intercare Therapy
Location: Los Angeles
Posted on: January 28, 2023
Job Description:
Job Description:Intercare Therapy, Inc. (ICT) provides
evidence-based behavior services that support individuals with
autism and related disorders and their families. Our mission is to
increase independence and improve the quality of life of our client
families. As an organization, we strive to be:- The employer of
choice for all staff, by providing a long-term career opportunity,
supportive and collaborative organizational culture, and fulfilling
individualized professional experience and development.- The
preferred service provider to our clients, families and funding
sources, providing high quality clinical care and high-touch
customer service. -The Director, Clinic Implementation has the
primary responsibility for developing and implementing Intercare's
clinic site operational guides including establishing key
performance indicators. The Director, Clinic Implementation will
build onsite clinical operational teams to oversee daily operations
including scheduling, referral management and general operational
efficiencies. The Director, Clinic Implementation reports to the
Vice President, Operations.Primary Responsibilities
- Research and collaborate across department lines to identify
optimal, high-impact opportunities to open clinics
- Serve as project manager overseeing operational clinic set up
working with brokers, contractors and various vendors ensuring
adherence to funding source compliance and operational
requirements
- Develop clear, concise, and compliant SOPs (Standard Operating
Procedures) for clinic-based services
- Manage onsite clinical team real-time direct treatment
operational issues, which may include making modifications to the
physical space, procuring appropriate equipment and materials,
optimizing room assignments, and addressing staff and patient
cancellations
- Conduct funding source outreach and referral management to
increase site capacity and general business development
- Oversee strategic initiatives for clinic sites to increase
prescription fulfillment and decrease client session
cancellations
- Partner with key stakeholders across the organization to ensure
outstanding experiences at clinic sites for team members, parents,
and patients alike
- Work closely with leads from the Talent team to identify
clinic-specific job descriptions, roles, hires, etc.
- Partner with Training department to integrate shadow sessions,
training and professional development opportunities within a clinic
setting
- Manage the clinic onsite team productivity/daily operational
scheduling needs, documentation efficiency, capacity utilization,
waitlist management, hiring needs, and overall clinical quality and
outcomes, in collaboration with the Senior Vice President of
Clinical Operations
- Meet with onsite supervisors regularly to review scheduled
hours and ensure optimization of all supervision and parent
training hours.
- Track data and prepare management reports (reports include but
are not limited to potential client list, contract fulfillment,
billable percentages, timesheets, turnover and P&L)
- Oversee site audits to ensure funding source compliance and
developing applicable improvement plansRequired skills and
experience
- Ability to travel up to 50% of the time
- BCBA Certification preferred
- Minimum of three (3) years of experience in leadership roles
helping team deliver on quantitative goals
- Minimum of three (3) years of clinic based operational
oversight across multiple funding sources and territories
- Experience with multi-state denovo clinic launches
- Advanced Excel and Microsoft Office skills
- Ability to learn and adapt to new technology platforms
- Demonstrated ability to coach a team on delivering an
exceptional client and stakeholder experience
- Ability to design new workflows or identify ways to complete
tasks more efficiently
- Understanding of the funding source landscape and deep
familiarity with healthcare insurance authorization and billing
processes
- Experience leading through change and helping champion new
systems and ways of thinking
- High degree of independence and ability to take initiative
Keywords: Intercare Therapy, Los Angeles , Director, Executive , Los Angeles, California
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